There is a weird thing happening with Windows Mail at least when messages come
back to me where things I have put in a numbered list disappear from the text
in the replied email.
Just in case this did not go out first time the crucial first step in the
problem I described below is that you have to first of all Forget your Echo in
the Alexa app and then after you have reset your echo you have to rescan for
the device in again in the Alexa app.
Hopefully people got this first time but just in case I thought I had better
repeat it.
David Griffith
Sent from Mail for Windows 10
From: Jackie Brown
Sent: 26 August 2017 08:30
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Solved Echo Dot Connection Problem
Hi David
Thanks for this. We are in the process of moving to Zen Internet, and are due
to be switched over on 5th September. I can tell you I am not looking forward
to it in the respect of having to change so many things, so will bear the below
in mind.
Kind regards,
Jackie Brown
Email: Jackieannbrown62@xxxxxxxxx
Check out my website: www.thebrownsplace.info
Follow me on Twitter: @thebrownsplace
Skype name: thejackmate
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of ;
David Griffith
Sent: 25 August 2017 22:21
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Solved Echo Dot Connection Problem
This week Virgin replaced my Broadband Router and from that
moment my Echo Dot refused to connect to the new router despite entering the
setup again and putting in the new password.
I eventually got a sighted computer engineer to come around today and it took
him an hour of frustration but he eventually got the Echo to connect.
I thought I would describe the problem and solution in case anyone else had
this issue.
Syymptom – Alexa Setup appears to work fine until the very end of the process
when you enter the Wi-Fi password and the app says preparing your Echo Dot.
You then get an error messssage. The message says “Registration Failure –
Consult the Help pages for troubleshooting.
Sometimes you also get an error message with an obscure error code.
Solution
I won’t go into all the various things we tried but eventually the following
worked.
1. Go into the Alexa Appp and “Forget” your Echo Dot as a selected device.
2.
Turn off your Echo Dot and when the Dot restarts use a pin inserted into the
Echo Dot reset hole to force the Dot into a hard reset. (This is the critical
part – nothing would complete until we did this)
Now in the Alexa app re-scan for your Echo Dot and add it as a device.
Now following the instructions to connect in the normal way should work.
As I say forcing the Echo into a hard re-set was the crucial step. Restarting
both the Router and the Echo Dot alone would not do the trick.
Also trying to force a hard reset whilst in setup mode does not appear to work,
at least in our case, this is why we had to restart the Echo and then perform
the hard reset.
It seems that for some odd reason changing the Router corrupted the
registration status of my Echo Dot so whilst it was appearing in my list of
devices it could not be recognised in the connection process as a legitimate
registered device.
A hard re-set solved this.
David Griffith
Sent from Mail for Windows 10
