Hi Paddy
We had Telewest in the past, when I had a Blueyonder Email address. At
the time, they were upgrading their platform, admittedly, but we were
without Internet use for a long time on and off, and they confessed they
didn't support Email at all, only giving the customer addresses to use.
They were also the culprits for constantly asking us to tell them which
lights were on when we had made it clear we couldn't see them. They'd
always tell us to call back when our son was in, but he was much younger
then and didn't have the understanding of the modem setup he has today.
Telewest is also much more expensive, but I agree ADSL has poor bandwidth.
Thanks for your suggestions and clarification. Sky don't know what Ping
means, but all Ian's mates tell him about it, and he passes it on to me.
They also talk about asking me to get Sky to turn off the Interleave, but
it's all jargon to me. (Lots of laughs).
Jackie
----- Original Message -----
From: "Dj Paddy" <mygroups@xxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Saturday, January 05, 2008 11:33 PM
Subject: [access-uk] Re: Sky power pack problem solved!
Hi Jackie,
High ping rate simply means he gets sluggish and poor response times
from his computer and whatever game server he's connecting too.
If you can get it I love Virgin Media.
There outsourced call centres are hopeless, but their service is great.
If you can get cable in your area go for them!
Your son will love their 20meg service.
You dont' need to take any other services if you dont' want too.
I download a 30meg file in approx 6 seconds.
BT have decent customer service but crappy bandwidth and even worse field
technicians, (laughs).
Dj Paddy
--- Original Message -----
From: "Jackie Cairns" <cairnsplace@xxxxxxx>
To: "Access UK Mailing List" <access-uk@xxxxxxxxxxxxx>
Sent: Saturday, January 05, 2008 9:29 PM
Subject: [access-uk] Sky power pack problem solved!
I posted earlier in a message about laptops that our Sky modem power pack
had decided to die today, and that I was having to use my mobile
temporarily to write and receive messages. Well, thanks to my genius
husband, we are hopefully back up and running after he found a good
supply that was of the same voltage as the dodgy power pack. So, until
Sky get their finger out and replace the whole unit, which they said they
would do by Wednesday, we are using the one Ian has safely rigged up.
But what we found quite annoying with Sky over this issue is that you
can't use another ADSL modem if their one goes down the tubes because
they put details into their units that you can't access, and therefore
renders your broadband connection useless for swapping to another modem.
Also, they don't provide a dial-up number in the case of broadband
failures like some other ISPs do, so perhaps this is worth bearing in
mind. I can understand why they don't allow you to change your modem,
for security safety, but they have no other provision if the modem goes
down, whereas other companies do, or certainly did, in the past.
My son totally detests Sky Broadband because he is a PC gamer, and says
that he gets a high Ping, whatever that is, when playing, and doesn't
like it. But frankly I find broadband a minefield, and don't honestly
know who to try for fear of getting lots of grief with MAC codes and
contract ties. (scream).
Anyway, sorted for now. Just thought this might be worth passing on if
anyone is looking for a broadband supplier.
Jackie
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