Hi Sandra,
When voice activation comes out, and it will, it won't be the accessible
remote you'll talk to, it will be the touch remote. The accessible remote
doesn't have a microphone.
By the way, don't be fooled by the word touch, there are also buttons on the
touch remote. The accessible remote has the advantage though of a dedicated
audio description button.
All the best
Steve
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Sandra Heaton
Sent: 11 April 2017 17:43
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Sky Q, was Sky Plus Again
You would have to have a very good memory just to do all that. That to me
is not accessible. I thought the idea was that you could actually talk to
the accessible remote that is what the guys at sky told me but it is not
accessible as yet.
sandra.
On 11 Apr 2017, at 16:43, Steve Nutt <steve@xxxxxxxxxxxxxx> wrote:the remote.
Hi Barry,
Yes you can. The idea is that you find the programme you want to
watch in the app, count how many down it is, then press the TV button on
Then go across once and you are now in your programmes. They are in aphone also.
grid three by three. So if you go across 1 you're on Programme 2.
But if you go down 1 you're on Programme 4.
When you've finished watching, you press the back button, then right
once then select, which deletes that programme.
Note and here's another oddity, just like ITV with audio description.
You can delete programmes with the Android app from the box, but not
the iOS app. Don't ask me why.
All the best
Steve
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On ;
Behalf Of Barry Hill (Redacted sender "barry.hill3" for DMARC)
Sent: 11 April 2017 15:41
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Sky Q, was Sky Plus Again
Wow! That sounds like a big fail, Steve. I assume you can do it with
the accessible remote control though.
Cheers
Barry
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On ;
Behalf Of Steve Nutt
Sent: 11 April 2017 3:33 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Sky Q, was Sky Plus Again
Hi Barry,
The main problem for people is that you can't play back programmes on
the box itself, using the app.
You can however use it, if you can use the app and count.
All the best
Steve
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On ;
Behalf Of Barry Hill (Redacted sender "barry.hill3" for DMARC)
Sent: 11 April 2017 15:27
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Sky Q, was Sky Plus Again
HI Mandy
Why are you finding Sky Q so frustrating?
Cheers
Barry
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On ;
Behalf Of Mandy
Sent: 11 April 2017 2:50 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Sky Plus Again
I had a fairly lengthy conversation with the accessibility
representative and she logged my complaint, also making a note of the
fact that it had been logged previously by me and others.
This afternoon I had a call from Sky and the guy said that there
haven't been many complaints to Sky but that a lot of comments have
been put on social media. He said this is no use because they need
customers account numbers, details from the account such as name,
address, password etc and also the make of the router, the numbers on the
I gave him my information and he told me Sky are now working on it and
I told him that I won't be able to check as we now have skyQ which is
proving most frustrating at the moment.
Mandy.
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