Sandra,
Yes you can do it with the accessible remote. See my previous message to Barry.
All the best
Steve
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of ;
Sandra Heaton
Sent: 11 April 2017 15:50
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Sky Q, was Sky Plus Again
No I don’t think you can not to my knoledge anyway. But I do believe they are
working on it.
I know I am not Steve but just thought I would just jump in here if one doesn’t
mind. As I do have sky Q myself.
sandra.
On 11 Apr 2017, at 15:41, Barry Hill (Redacted sender "barry.hill3" for
DMARC) <dmarc-noreply@xxxxxxxxxxxxx> wrote:
Wow! That sounds like a big fail, Steve. I assume you can do it with
the accessible remote control though.
Cheers
Barry
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On ;
Behalf Of Steve Nutt
Sent: 11 April 2017 3:33 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Sky Q, was Sky Plus Again
Hi Barry,
The main problem for people is that you can't play back programmes on
the box itself, using the app.
You can however use it, if you can use the app and count.
All the best
Steve
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On ;
Behalf Of Barry Hill (Redacted sender "barry.hill3" for DMARC)
Sent: 11 April 2017 15:27
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Sky Q, was Sky Plus Again
HI Mandy
Why are you finding Sky Q so frustrating?
Cheers
Barry
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On ;
Behalf Of Mandy
Sent: 11 April 2017 2:50 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Sky Plus Again
I had a fairly lengthy conversation with the accessibility
representative and she logged my complaint, also making a note of the
fact that it had been logged previously by me and others.
This afternoon I had a call from Sky and the guy said that there
haven't been many complaints to Sky but that a lot of comments have
been put on social media. He said this is no use because they need
customers account numbers, details from the account such as name,
address, password etc and also the make of the router, the numbers on the
phone also.
I gave him my information and he told me Sky are now working on it and
I told him that I won't be able to check as we now have skyQ which is
proving most frustrating at the moment.
Mandy.
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