Again, why doesn't it work? We do this every night literally. We are TV fans
for sure.
All the best
Steve
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of ;
Sandra Heaton
Sent: 11 April 2017 18:34
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Sky Q, was Sky Plus Again
OK Steve,
I get what you are saying. Its just that I was given two remotes and one I can
use to find my favourite channels but I really can’t do what you are saying, it
doesn’t really work for me.
Thanks though.
sandra.
On 11 Apr 2017, at 17:55, Steve Nutt <steve@xxxxxxxxxxxxxx> wrote:
Hi Sandra,
When voice activation comes out, and it will, it won't be the
accessible remote you'll talk to, it will be the touch remote. The
accessible remote doesn't have a microphone.
By the way, don't be fooled by the word touch, there are also buttons
on the touch remote. The accessible remote has the advantage though
of a dedicated audio description button.
All the best
Steve
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On ;
Behalf Of Sandra Heaton
Sent: 11 April 2017 17:43
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Sky Q, was Sky Plus Again
You would have to have a very good memory just to do all that. That
to me is not accessible. I thought the idea was that you could
actually talk to the accessible remote that is what the guys at sky
told me but it is not accessible as yet.
sandra.
On 11 Apr 2017, at 16:43, Steve Nutt <steve@xxxxxxxxxxxxxx> wrote:the remote.
Hi Barry,
Yes you can. The idea is that you find the programme you want to
watch in the app, count how many down it is, then press the TV button
on
Then go across once and you are now in your programmes. They are inphone also.
a grid three by three. So if you go across 1 you're on Programme 2.
But if you go down 1 you're on Programme 4.
When you've finished watching, you press the back button, then right
once then select, which deletes that programme.
Note and here's another oddity, just like ITV with audio description.
You can delete programmes with the Android app from the box, but not
the iOS app. Don't ask me why.
All the best
Steve
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On ;
Behalf Of Barry Hill (Redacted sender "barry.hill3" for DMARC)
Sent: 11 April 2017 15:41
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Sky Q, was Sky Plus Again
Wow! That sounds like a big fail, Steve. I assume you can do it
with the accessible remote control though.
Cheers
Barry
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On ;
Behalf Of Steve Nutt
Sent: 11 April 2017 3:33 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Sky Q, was Sky Plus Again
Hi Barry,
The main problem for people is that you can't play back programmes on
the box itself, using the app.
You can however use it, if you can use the app and count.
All the best
Steve
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On ;
Behalf Of Barry Hill (Redacted sender "barry.hill3" for DMARC)
Sent: 11 April 2017 15:27
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Sky Q, was Sky Plus Again
HI Mandy
Why are you finding Sky Q so frustrating?
Cheers
Barry
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On ;
Behalf Of Mandy
Sent: 11 April 2017 2:50 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Sky Plus Again
I had a fairly lengthy conversation with the accessibility
representative and she logged my complaint, also making a note of the
fact that it had been logged previously by me and others.
This afternoon I had a call from Sky and the guy said that there
haven't been many complaints to Sky but that a lot of comments have
been put on social media. He said this is no use because they need
customers account numbers, details from the account such as name,
address, password etc and also the make of the router, the numbers on
the
I gave him my information and he told me Sky are now working on it
and I told him that I won't be able to check as we now have skyQ
which is proving most frustrating at the moment.
Mandy.
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