Hi mandy,
What happened when you tried to play the programme on the box? Did the TV
go silent?
A possibility is that the programme is PIN protected. If you have a PIN,
just type it in, no select required.
All the best
Steve
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Mandy Clayton
Sent: 11 April 2017 18:14
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Sky Q, was Sky Plus Again
Hello All.
Steve, I understood your instructions but when we tried to access a
programme that I'd recorded, it didn't work. At the moT I wish I'd stayed
with SkyPlus because we can't do anything.
I tried to Play something on the iPhone and it kept cutting out. It said
there was an error with our WiFi connection. I don't know how to solve it
all but I guess we will.
Sent from my iPhone
On 11 Apr 2017, at 17:26, Barry Hill (Redacted sender "barry.hill3" forDMARC) <dmarc-noreply@xxxxxxxxxxxxx> wrote:
the remote.
How odd. One day it will be accessible, then Apple will screw it
again (smiles).
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On ;
Behalf Of Steve Nutt
Sent: 11 April 2017 4:44 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Sky Q, was Sky Plus Again
Hi Barry,
Yes you can. The idea is that you find the programme you want to
watch in the app, count how many down it is, then press the TV button on
Then go across once and you are now in your programmes. They are in aphone also.
grid three by three. So if you go across 1 you're on Programme 2.
But if you go down 1 you're on Programme 4.
When you've finished watching, you press the back button, then right
once then select, which deletes that programme.
Note and here's another oddity, just like ITV with audio description.
You can delete programmes with the Android app from the box, but not
the iOS app. Don't ask me why.
All the best
Steve
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On ;
Behalf Of Barry Hill (Redacted sender "barry.hill3" for DMARC)
Sent: 11 April 2017 15:41
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Sky Q, was Sky Plus Again
Wow! That sounds like a big fail, Steve. I assume you can do it with
the accessible remote control though.
Cheers
Barry
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On ;
Behalf Of Steve Nutt
Sent: 11 April 2017 3:33 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Sky Q, was Sky Plus Again
Hi Barry,
The main problem for people is that you can't play back programmes on
the box itself, using the app.
You can however use it, if you can use the app and count.
All the best
Steve
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On ;
Behalf Of Barry Hill (Redacted sender "barry.hill3" for DMARC)
Sent: 11 April 2017 15:27
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Sky Q, was Sky Plus Again
HI Mandy
Why are you finding Sky Q so frustrating?
Cheers
Barry
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On ;
Behalf Of Mandy
Sent: 11 April 2017 2:50 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Sky Plus Again
I had a fairly lengthy conversation with the accessibility
representative and she logged my complaint, also making a note of the
fact that it had been logged previously by me and others.
This afternoon I had a call from Sky and the guy said that there
haven't been many complaints to Sky but that a lot of comments have
been put on social media. He said this is no use because they need
customers account numbers, details from the account such as name,
address, password etc and also the make of the router, the numbers on the
I gave him my information and he told me Sky are now working on it and** To leave the list, click on the immediately-following link:-
I told him that I won't be able to check as we now have skyQ which is
proving most frustrating at the moment.
Mandy.
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