[access-uk] Re: Sky Q, was Sky Plus Again

  • From: "Steve Nutt" <steve@xxxxxxxxxxxxxx>
  • To: <access-uk@xxxxxxxxxxxxx>
  • Date: Wed, 12 Apr 2017 09:06:27 +0100

Hi mandy,

What happened when you tried to play the programme on the box?  Did the TV
go silent?

A possibility is that the programme is PIN protected.  If you have a PIN,
just type it in, no select required.

All the best

Steve

-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Mandy Clayton
Sent: 11 April 2017 18:14
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Sky Q, was Sky Plus Again

Hello All. 

Steve, I understood your instructions but when we tried to access a
programme that I'd recorded,   it didn't work. At the moT I wish I'd stayed
with SkyPlus because we can't do anything. 
I tried to Play something on the iPhone and it kept cutting out. It said
there was an error with our WiFi connection. I don't know how to solve it
all but I guess we will. 



Sent from my iPhone

On 11 Apr 2017, at 17:26, Barry Hill (Redacted sender "barry.hill3" for
DMARC) <dmarc-noreply@xxxxxxxxxxxxx> wrote:

How odd.  One day it will be accessible, then Apple will screw it 
again (smiles).


-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On ;
Behalf Of Steve Nutt
Sent: 11 April 2017 4:44 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Sky Q, was Sky Plus Again

Hi Barry,

Yes you can.  The idea is that you find the programme you want to 
watch in the app, count how many down it is, then press the TV button on
the remote.
Then go across once and you are now in your programmes.  They are in a 
grid three by three.  So if you go across 1 you're on Programme 2.  
But if you go down 1 you're on Programme 4.

When you've finished watching, you press the back button, then right 
once then select, which deletes that programme.

Note and here's another oddity, just like ITV with audio description.  
You can delete programmes with the Android app from the box, but not 
the iOS app.  Don't ask me why.

All the best

Steve

-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On ;
Behalf Of Barry Hill (Redacted sender "barry.hill3" for DMARC)
Sent: 11 April 2017 15:41
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Sky Q, was Sky Plus Again

Wow!  That sounds like a big fail, Steve.  I assume you can do it with 
the accessible remote control though.

Cheers

Barry

-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On ;
Behalf Of Steve Nutt
Sent: 11 April 2017 3:33 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Sky Q, was Sky Plus Again

Hi Barry,

The main problem for people is that you can't play back programmes on 
the box itself, using the app.

You can however use it, if you can use the app and count.

All the best

Steve

-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On ;
Behalf Of Barry Hill (Redacted sender "barry.hill3" for DMARC)
Sent: 11 April 2017 15:27
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Sky Q, was Sky Plus Again

HI Mandy

Why are you finding Sky Q so frustrating?

Cheers

Barry


-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On ;
Behalf Of Mandy
Sent: 11 April 2017 2:50 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Sky Plus Again

I had a fairly lengthy conversation with the accessibility 
representative and she logged my complaint, also making a note of the 
fact that it had been logged previously by me and others.

This afternoon I had a call from Sky and the guy said that there 
haven't been many complaints to Sky but that a lot of comments have 
been put on social media.  He said this is no use because they need 
customers account numbers, details from the account such as name, 
address, password etc and also the make of the router, the numbers on the
phone also.
I gave him my information and he told me Sky are now working on it and 
I told him that I won't be able to check as we now have skyQ which is 
proving most frustrating at the moment.

Mandy. 


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