[access-uk] Re: Sky Broadband

  • From: "Peter Holdstock" <peterholdstock@xxxxxxx>
  • To: <access-uk@xxxxxxxxxxxxx>
  • Date: Sat, 26 Sep 2009 22:26:40 +0100

£10? I'm assuming your paying that because you have chosen not to use Sky Talk which is free and saves a lot on call charges. I only pay £5 for the mid. 


Peter

--------------------------------------------------
From: "Jackie Cairns" <cairnsplace@xxxxxxx>
Sent: Saturday, September 26, 2009 10:19 PM
To: <access-uk@xxxxxxxxxxxxx>
Subject: [access-uk] Re: Sky Broadband


Hi Saqib

I'm on the Mid package, which means I pay £10 a month for broadband as I
have Sky Sports.  I've only got Sky Sports because that's what I enjoy
watching, not the other rubbish on there or the TV generally.

Good luck with it though, and if they don't play ball, kick them into
touch!!


Kind regards,

J


Jackie Cairns
cairnsplace@xxxxxxx

-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of 
Saqib
Sent: 26 September 2009 21:43
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Sky Broadband
Hi Jacky. I'm on the £5 internet package which gives you 40GB allowance per 
month. I usually use around a quarter of that per month as e-mails are
downloaded and games are being played and youtube content is being watched. If I didn't have the TV and phone then that £5 mid range package would then 
become around £17.50 per month. Now I have heard that O2 provide wireless
internet for £6.99. However I don't know if their service is going to be any 

good or not. Apparently I'm only going to get 4MB download speed which is
half what I would of got in my previous address.

--------------------------------------------------
From: "Jackie Cairns" <cairnsplace@xxxxxxx>
Sent: Saturday, September 26, 2009 9:06 PM
To: <access-uk@xxxxxxxxxxxxx>
Subject: [access-uk] Re: Sky Broadband


Blimey Saqib you're getting a poor service from Sky.  The joke is that it
isn't cheap. I was going to dump my TV package until they told me that if 


I
did, I'd lose my broadband because it's apparently "exclusive" to Sky
customers. What a laugh! I'm going to see how it goes, but am tempted now to look elsewhere for broadband. My service is great, don't get me wrong, 
but the cost is a bit much.

Just tell them you're going to go elsewhere and it might do the trick?

Kind regards,

J


Jackie Cairns
cairnsplace@xxxxxxx

-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf
Of
Saqib
Sent: 26 September 2009 19:16
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Sky Broadband

Hi Jacky. Yesterday I was asked to ring Sky because they sent me a text
message advising me to call them as soon as possible. When I called them
they informed me that the internet would be active after 12am so I assumed 
that it would be up and running today. They opologised for the person who
advised me that I had to weight 8 days to get the internet. I checked the
service today and it still wasn't working. I then called Sky asking them
why

the service wasn't running as I was informed that the service would be up
and running by the next day. They then opologised and said the Broadband
line will be active on the 5th October. Thats another 9 days weighting.
I'm
getting tired of |Sky's inaccuracy in giving correct information. I don't
mind weighting if they are honest and up front. I just want them to be
consistant with their advice and info. I can't believe this provider were
awarded the broadband provider of the year. Their customer service is
shabby

to say the least. Its only the price which is attracting Sky Digital
customers and nothing else. I'm not even receiving channels like BBC 1 and 
ITV. I'm told to ring the free sat people to sort that out. OH well
there's
a lot more things and worse problems going on in the world so I will stop
bitching now.

--------------------------------------------------
From: "Jackie Cairns" <cairnsplace@xxxxxxx>
Sent: Saturday, September 26, 2009 2:50 PM
To: <access-uk@xxxxxxxxxxxxx>
Subject: [access-uk] Re: Sky Broadband


Yep Saqib, that's the life of having kids!! I've been there, done that
and
worn the son t-shirt. (smiles).  Mine is getting on for 19, and he still
can't function without Internet access.

Make sure you keep on at them though or you might find it doesn't get
activated. On the other hand, try just prior to the week and see if it's 
live as I've also known that to occur.


Kind regards,

J


Jackie Cairns
cairnsplace@xxxxxxx

-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf
Of
Saqib
Sent: 25 September 2009 17:37
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Sky Broadband
Hi Jacky I have been intouch with Sky Broadband today and the line is now 
available for broadband activation. I will now have to wait another 8
days
according to the Broadband team for the activation to be processed. Well
it
looks like another week of broken dialup through my phone. This is
causing



a

terrible distress to my daughter as she can't seem to live without the
internet and it's childrens social sites. Not only I have to buy a
internet
Max bundle on my phone, I have to do the same for her phone. The funny
thing

is that she has a Skype 2 phone from Three and it works much faster than
my
E71 when used as a modem. Can't really figgure that out as the 2 phones
are
miles apart in spec and price range.

--------------------------------------------------
From: "Jackie Cairns" <jackie.cairns@xxxxxxxxxxxxxxxxxxx>
Sent: Friday, September 25, 2009 1:27 PM
To: <access-uk@xxxxxxxxxxxxx>
Subject: [access-uk] Re: Sky Broadband


Hi Saqib

Well, if you have had to get a dish installed, where an engineer calls
to
set it all up, then I know they charge. I was lucky because my Sky dish is already set up on a communal system, so all I did was plug in my box, 
and away I went so far as TV was concerned.  It was the broadband bit
that
got a bit tiresome. I must say I get a good connection and service from 
Sky, but it's just the expense I grudge.  I'd change my ISP in a minute
to



cut down, but I just can't be bothered, nor have time, for any hassle.
All I ever watch on TV these days is football or tennis, and it's
getting
to the stage that the radio alone would do me if it weren't for extra
coverage of games that the radio doesn't broadcast, particularly tennis. 

Hope you get there though.


Jackie Cairns
Braille Specialist
Email: jackie.cairns@xxxxxxxxxxxxxxxxxxx
Sight and Sound Technology Ltd
Welton House North Wing
Summerhouse Road
Moulton Park
Northampton
NN3 6WD
Tel: 01604 798024
Mob: 07887 883815
www.sightandsound.co.uk
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf 
Of Saqib
Sent: 25 September 2009 11:36
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Sky Broadband

Hi Jacky thanks for that info. However I was charged £60 for the
transfer
as the new property didn't have a existing Sky Dish and no phone socket. 
The engineer had to come out as he had to setup an multi room. I will
ring



Sky again today to see if the internet situation has been resolved.

--------------------------------------------------
From: "Jackie Cairns" <jackie.cairns@xxxxxxxxxxxxxxxxxxx>
Sent: Friday, September 25, 2009 11:08 AM
To: <access-uk@xxxxxxxxxxxxx>
Subject: [access-uk] Re: Sky Broadband


Hi Saqib

Yes, I've done a transfer with Sky, and it was a bit annoying at the
time.
What I had to do was advise them of my moving date, my new telephone
number, and when I wanted my broadband cancelled.  When I moved, I had
to then ring Sky and notify them I had actually moved, and check the
progression of my broadband switch.  Make sure you aren't charged £50
for this because you are an existing customer, not a new start for Sky
broadband.  In fairness, they texted and rang me to say mine had been
activated, but you do have to keep on at them initially to ensure it
is going through.  When you call Sky, ask for the broadband section
rather than speak to someone on the Disability Helpline, that isn't
enough as they don't understand, and merely check their records and go
on



those.
The broadband team are more thorough and technical.  If you receive a
letter saying something along the lines of: "We are sorry you have
left us, please call Customer Services to join again if you change you
r mind ...", just ignore it.  This is a standard pointless letter that
isn't applicable to customers who are switching.

They should have given you a date for going live, so on that date,
check your connection.  I did that, and I found mine was on, even
though they rang me later the same day and sent me a text to say it was 
going live.

Good luck.

Jackie Cairns
Braille Specialist
Email: jackie.cairns@xxxxxxxxxxxxxxxxxxx Sight and Sound Technology
Ltd Welton House North Wing Summerhouse Road Moulton Park Northampton
NN3 6WD
Tel: 01604 798024
Mob: 07887 883815
www.sightandsound.co.uk
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
Behalf Of Saqib
Sent: 24 September 2009 22:11
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Sky Broadband






   Hi. Recently I have moved to another property and I have had all
three of my Sky services transferred. The TV and phone has been
transferred but the internet hasn't been transferred properly. For the
last 3 days it's been caught up in between closing down at my old
property and being activated at my new property. Sky have only gave me
this explanation. Has anyone else ever transferred their internet
service from Sky from one address to another and experienced this
technical glitch? They aren't sure as to when the internet will be up
and running at my new property. All I can get out of them is that I
must call back within a couple of days to see if there has been any
progression. I'm having to use my E71 as a modem and would like to
know if it has HSDPA as Talks hasn't reported the connection to be
running on a HSDPA connection.

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