[access-uk] Re: Sky Broadband
- From: "Jackie Cairns" <jackie.cairns@xxxxxxxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Fri, 25 Sep 2009 11:08:33 +0100
Hi Saqib
Yes, I've done a transfer with Sky, and it was a bit annoying at the time.
What I had to do was advise them of my moving date, my new telephone number,
and when I wanted my broadband cancelled. When I moved, I had to then ring Sky
and notify them I had actually moved, and check the progression of my broadband
switch. Make sure you aren't charged £50 for this because you are an existing
customer, not a new start for Sky broadband. In fairness, they texted and rang
me to say mine had been activated, but you do have to keep on at them initially
to ensure it is going through. When you call Sky, ask for the broadband
section rather than speak to someone on the Disability Helpline, that isn't
enough as they don't understand, and merely check their records and go on
those. The broadband team are more thorough and technical. If you receive a
letter saying something along the lines of: "We are sorry you have left us,
please call Customer Services to join again if you change your mind ...", just
ignore it. This is a standard pointless letter that isn't applicable to
customers who are switching.
They should have given you a date for going live, so on that date, check your
connection. I did that, and I found mine was on, even though they rang me
later the same day and sent me a text to say it was going live.
Good luck.
Jackie Cairns
Braille Specialist
Email: jackie.cairns@xxxxxxxxxxxxxxxxxxx
Sight and Sound Technology Ltd
Welton House North Wing
Summerhouse Road
Moulton Park
Northampton
NN3 6WD
Tel: 01604 798024
Mob: 07887 883815
www.sightandsound.co.uk
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Saqib
Sent: 24 September 2009 22:11
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Sky Broadband
Hi. Recently I have moved to another property and I have had all three of
my Sky services transferred. The TV and phone has been transferred but the
internet hasn't been transferred properly. For the last 3 days it's been caught
up in between closing down at my old property and being activated at my new
property. Sky have only gave me this explanation. Has anyone else ever
transferred their internet service from Sky from one address to another and
experienced this technical glitch? They aren't sure as to when the internet
will be up and running at my new property. All I can get out of them is that I
must call back within a couple of days to see if there has been any
progression. I'm having to use my E71 as a modem and would like to know if it
has HSDPA as Talks hasn't reported the connection to be running on a HSDPA
connection.
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