[access-uk] Re: Sight and Sound opening hours
- From: "George Bell" <george@xxxxxxxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Wed, 2 Dec 2009 21:12:09 -0000
It's easy to blame the adaptive side of things, but speaking from a
technical support side, in 9 cases out of 10, it is sadly some 3rd
party application which is the cause. And remote debugging cannot
always solve the problem either. And to be honest, I quite enjoy
finding out what these problems are.
In a recent case, with some software which cost just under a grand, it
appeared to freeze on me. After a protracted exchange with the
developer in California, it turned out that while I had the
dictionary/spell checker in their product set to American English, my
own Windows 7 was set for Brtish English. Set both to the same, and
the problem went away.
And this was a major international company who distrubute world-wide.
And why are so many people (who DO NOT use screen readers at all)
complaining about loss of sound after an update to their XYZ player?
George.
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
Behalf Of Chris Hallsworth
Sent: 02 December 2009 18:39
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Sight and Sound opening hours
Well I agree. It's a bug that shouldn't be there in the first place.
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
Behalf Of Eleanor Burke
Sent: 02 December 2009 15:52
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Sight and Sound opening hours
I cannot understand how in this age of computers, it is not something
that can be resolved without the need for a dongle.
----- Original Message -----
From: "Chris Hallsworth" <christopherh40@xxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Wednesday, December 02, 2009 3:48 PM
Subject: [access-uk] Re: Sight and Sound opening hours
> Well I appreciate it will take up one of my USB ports, but
personally
> it's better than losing authorizations.
>
> -----Original Message-----
> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
> Behalf Of Eleanor Burke
> Sent: 02 December 2009 15:41
> To: access-uk@xxxxxxxxxxxxx
> Subject: [access-uk] Re: Sight and Sound opening hours
>
> Isn't it unsatisfactory though Chris that you will now have to use
the
> dongle on that computer rather than having your lisence on it in the
> other way. that will then take up a USB port and you will have to
> ensure you have that dongle around when you are using that computer.
> Now if your choice to have a dongle for multiple use fair enough. I
> did have a dongle for jaws 9.0. I am just waiting the 3 months to
> have my Jaws 10 and Magic
> 11 Dongle.
> ----- Original Message -----
> From: "Chris Hallsworth" <christopherh40@xxxxxxxxxxxxxx>
> To: <access-uk@xxxxxxxxxxxxx>
> Sent: Wednesday, December 02, 2009 3:35 PM
> Subject: [access-uk] Re: Sight and Sound opening hours
>
>
>> What it is? Freedom needs to give Sight the go ahead to send me the
>> dongle.
>>
>> -----Original Message-----
>> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
>> Behalf Of Eleanor Burke
>> Sent: 02 December 2009 15:24
>> To: access-uk@xxxxxxxxxxxxx
>> Subject: [access-uk] Re: Sight and Sound opening hours
>>
>> Isn't there e-mail communication between them and the US or even
>> telephone, no need for boat to USA! or snail mail!
>> ----- Original Message -----
>> From: "Chris Hallsworth" <christopherh40@xxxxxxxxxxxxxx>
>> To: <access-uk@xxxxxxxxxxxxx>
>> Sent: Wednesday, December 02, 2009 3:19 PM
>> Subject: [access-uk] Re: Sight and Sound opening hours
>>
>>
>>> Ok. Well I'll just have to wait a week or so before getting back
to
>>> them.
>>>
>>> -----Original Message-----
>>> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
>>> Behalf Of Eleanor Burke
>>> Sent: 02 December 2009 15:07
>>> To: access-uk@xxxxxxxxxxxxx
>>> Subject: [access-uk] Re: Sight and Sound opening hours
>>>
>>>
>>> I am waiting 3 months for my dongle fron S&S and for a phone call
>>> for ywanks to sort Jaws on my computer.
>>> -original message-
>>> Subject: [access-uk] Re: Sight and Sound opening hours
>>> From: "Chris Hallsworth" <christopherh40@xxxxxxxxxxxxxx>
>>> Date: 02/12/2009 3:04 pm
>>>
>>> No that won't work either.
>>>
>>> -----Original Message-----
>>> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
>>> Behalf Of Eleanor Burke
>>> Sent: 02 December 2009 15:02
>>> To: access-uk@xxxxxxxxxxxxx
>>> Subject: [access-uk] Re: Sight and Sound opening hours
>>>
>>>
>>> Is there not some way of activating manually?
>>> -original message-
>>> Subject: [access-uk] Re: Sight and Sound opening hours
>>> From: "Chris Hallsworth" <christopherh40@xxxxxxxxxxxxxx>
>>> Date: 02/12/2009 2:54 pm
>>>
>>> Thank you very much. Quite frustrated as on one of my machines
JAWS
>>> lost its authorization and I now can't activate it even though I
>>> have a key left. So Sight and Sound are going to send me a dongle,
>>> but they can't do it unless Freedom gives them permission.
>>>
>>> -----Original Message-----
>>> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
>>> Behalf Of Mervyn Robertson
>>> Sent: 02 December 2009 14:44
>>> To: access-uk@xxxxxxxxxxxxx
>>> Subject: [access-uk] Re: Sight and Sound opening hours
>>>
>>> Keep trying Chris. The guys have all been busy on the phone!
Support
>>> can be reached between 09:00AM AND 5:00PM, Monday to Friday
>>>
>>> Regards
>>> Mervyn
>>>
>>> -----Original Message-----
>>> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
>>> Behalf Of Chris Hallsworth
>>> Sent: 02 December 2009 14:40
>>> To: access-uk@xxxxxxxxxxxxx
>>> Subject: [access-uk] Sight and Sound opening hours
>>>
>>> Hello all,
>>> What are the opening hours for Sight and Sound? I'm trying to call
>>> technical support about a severe JAWS problem, and I'm getting an
>>> answerphone. So am just wondering if they only do half day on a
>>> Wednesday.
>>> I looked at their site and opening hours were not mentioned.
>>> Thank you very much. Take care.
>>> From Chris.
>>>
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