Sorry about this. My problem with the instructions I was given is that nowhere does *send to* appear so I can't carryout the instruction: another way I was told to do it involves going to *documents and settings all users* but when I try to do this I get a access denied message. I am the only user of this laptop and do have administration rights or whatever it is called do I have to take the laptop right back to the beginning to sort this out? Mandy.