Hello David, I think you would have to request Braille instructions specifically when you order. It's a controversial area; I believe RNIB's stance is: Why produce Braille instructions across the board when only a small number of customers require them. I'm sure it will be a matter for continued discussion. Hth, Mike -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of David Russelll Sent: 13 November 2014 18:03 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Shopping at RNIB Hi Can anyone advise me how to ensure that I receive braille instructions when purchasing a product from RNIB. Also, a friend wishes to purchase the new Blaze EZ player from RNIB. As he has poor hearing, I told him I would order this product online. I can find the player without difficulty, but cannot find the accessory pack. Does anyone know whether or not RNIB are selling the pack? I can phone and ask them tomorrow, but someone might be able to help on this list. Thanks very much. David ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq