-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
Behalf Of Iain Lackie
Sent: Wednesday, December 15, 2010 12:19 AM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Ryanair is attacked for ejecting blind
passengers
Judging by the dateline, Is this not rather old news?
Iain
-----Original Message-----
From: Peter Beasley
Sent: Wednesday, December 15, 2010 12:15 AM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Ryanair is attacked for ejecting blind passengers
Ryanair is attacked for ejecting blind passengers
Ryanair is attacked for ejecting blind passengers
By Martin Hickman, Consumer Affairs Correspondent
The Independent, Thursday, 13 October 2005
Ryanair, the no-frills airline, is under fire from disability
campaigners for ejecting nine blind and partially sighted passengers
from a
plane just minutes before take-off.
The passengers, who were travelling to Italy for a walking holiday, had
completed check-in procedures and were sitting on the plane at Stansted
when
the pilot announced they would have to vacate their seats. They were
then
"marched" off and escorted back to the airport lounge.
Some waited six hours for another flight while others were forced to
sleep
on the airport floor overnight. One of the party was so distressed by
the
incident - to be featured on BBC's Watchdog
programme next week - she abandoned her holiday.
"It was dreadful. You felt like a criminal. We were all devastated,"
one of
the blind passengers, Beryl Barton, from Norwich, said. "Five minutes
before
take-off the pilot asked: 'Are many of you blind?' and we said: 'Yes,
one or
two' and he said: 'We have already got disabled people on the flight
and you
will have to get off'. They marched us through to the lounge and this
lady
came and she said: 'Of course, you got off of your own accord' and we
shouted: 'No, we haven't."
There was no safety justification, she insisted: "We can all walk.
We've all got a partially-sighted or sighted guide. We could get off as
quickly as anyone else."
Ryanair explained it could not take the customers because it already
had
three "disabled" people on board (unconnected to the party) and it
stipulates no more than four "disabled" people on each flight.
However, the organiser of the trip, Katherine Hurst said she rang
Ryanair
eight months before she travelled to check there would be no problems.
She
said: "The pilot said: 'How would you manage if the cabin was full of
smoke'
but it wouldn't make any difference. They are used to not seeing."
Ryanair, whose chief executive is Michael O'Leary, has a controversial
record on disabled people. Last year, it lost a case brought by a
disabled
man who was charged 18 for the use of a whreelchair.
Afterwards it said that it would have to raise ticket prices as a
result.
The Royal National Institute for the Blind has received eight
complaints
about Ryanair, an unusually high number about one company.
In one case, it is considering legal action. Jane Vernon, its legal
officer,
said: "I think Ryanair's whole attitude towards disabled people is
disgraceful. Saying on their website they are charging an extra 50p per
ticket to pay for wheelchairs for disabled people is despicable."
Ryanair insisted its policy on disabled passengers was "clearly
highlighted"
on its website and did not know of the RNIB's cases. It said it had
"repeatedly apologised" to the passengers removed from the plane.
In-flight turbulence
Bob Ross took on Ryanair over being charged 18 for the use of a
wheelchair
at Stansted in March 2002. When Mr Ross, a cerebral palsy sufferer, won
the
case , Ryanair was quick to appeal, saying a 50p surcharge on all
tickets
would be levied to cover the cost of providing wheelchairs. They lost
the
appeal.
In March this year, Ryanair was fined 24,000 for misleading customers
about
the price of flights from Stansted.
This year, the airline, which charges employees for uniforms, announced
that
mobile phones must not be charged at work.
An advert launched just after the London bombings featured Winston
Churchill
saying: "We shall fly them to the beaches ... we shall fly them to
London"
It drew 319 complaints, but was deemed "suitably respectful" by the
Advertising Standards Authority.
From:
http://www.independent.co.uk/news/uk/this-britain/ryanair-is-attacked-f
or-ejecting-blind-passengers-510715.html
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