Hi Mandy. I had exactly the same thing when trying to email the Council tax department of my local Council. loads of mails being returned by there systems administrator who works for an outsourced it company. Turns out they had blacklisted the Wanadoo domain on Spamcop, Nice to see they were meeting there E-government targets set out for all councils then! After countless mails to there IT department they finally managed to resolve the situation. Regards; Paul Bepey Email - paul@xxxxxxxxxxxxxxxxxx Mobile - 07968699472 -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Mandy Sent: 29 May 2007 16:46 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Returned Emails. For the past few days I've been trying to email a friend who works for Hammersmith Town hall and I've had her address in my contacts for years only now is there a problem. She can email me those are fine but when I email her, regardless of whether I reply directly to one of her emails or whether I start a totally new topic: my e-mails are returned to her. This also happened to someone else I know who e-mails her regularly yet she says she's receiving email both privately and work variety. I never understand the jargon of these messages but it says something about my email not getting through because my server is in RBL any idea what this means? I wondered whether she may have added me to a bloc senders list or whatever the Outlook equivalent is as she said one of my emails was in her deleted items the other day and she'd not even seen it. Whilst on subject of emails: I sometimes receive every e-mail twice why might this be? Mandy.