Hi James I am with VM and they have been nothing but wonderful to me. I suggest that you ring them and explain your situation and I am sure that they will do all they can to help. Debbie you can contact me on: email: wadham.house@xxxxxxxxxxxxxxxx skype debs1965 msn: wadham.house@xxxxxxxxxxxxxxxx aim screen name wadham house Vonage phone No: 01392 346351 Mobile: 07930 332608 -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of James Scholes Sent: 22 February 2009 16:07 To: Access UK Mailing List Subject: [access-uk] Replacement Virgin Media Boxes Hi all, I'm having a bit of a problem. We have 3 VM boxes in this house: Upstairs we have 2 of the older Pase boxes, and downstairs we have 1 of the newer Samsung boxes. On the Samsung box, AD works just fine on practically all of the channels, however on both of the Pase boxes it only work on BBC1, BBC2, BBC3 and BBC4. I was wondering if I call them up and ask for a replacement Samsung box, will they let me have one? I've been reading some forums, and it seems like they are reluctant sometimes to send out new boxes, but this is a huge issue for me as I can't enjoy my TV without AD. Thanks. James Scholes E-mail: james@xxxxxxxxxxxxxxxx MSN/Windows Live Messenger: jamesscholes@xxxxxxx AIM: JamesScholes000 Skype: james.scholes Website: http://www.jamesscholes.com Blog: http://www.jamesscholes.com/blog Radio station and TeamTalk server: http://www.jls-radio.com Twitter: http://www.twitter.com/jamesscholes Find me on Facebook! Username: jamesscholes Link to Facebook profile: http://www.facebook.com/profile.php?id=1375965156&hiq=jamesscholes Last.FM Profile: http://www.last.fm/user/jamesscholes000 -- Message sent at 04:04:04 PM GMT on Sunday, February 22, 2009 ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq __________ Information from ESET NOD32 Antivirus, version of virus signature database 3877 (20090222) __________ The message was checked by ESET NOD32 Antivirus. http://www.eset.com __________ Information from ESET NOD32 Antivirus, version of virus signature database 3877 (20090222) __________ The message was checked by ESET NOD32 Antivirus. http://www.eset.com __________ Information from ESET NOD32 Antivirus, version of virus signature database 3877 (20090222) __________ The message was checked by ESET NOD32 Antivirus. http://www.eset.com ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq