[access-uk] Replacement Sky HD boxes
- From: "Jackie Cairns" <jackie.cairns@xxxxxxxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Tue, 24 Feb 2009 14:26:23 -0000
This was posted on another list, but thought it might be useful to a few
as it was discussed recently in a thread about accessing these boxes.
Jackie Cairns
Sky to replace up to 90,000 Sky+ HD boxes One in 10 Sky+ HD customers to
get a new box
19 February 2009
Sky is to replace up to 90,000 Sky+HD boxes following the discovery of a
fault by the box manufacturer Pace.
Sky added that the fault did not present a safety hazard and that the
machines to be replaced were from an older batch of boxes supplied by
digital box manufacturer Pace. The flaw is likely to have affected only
a minority of the popular high definition PVRs.
Pace had identified a flaw in its assembly process that, it said, might
affect the long-term performance of some boxes.
The flaw, which is not in later models, concerns the build quality and
internal cabling.
Customers will be unaware of any fault because it has yet to affect the
performance of the boxes, but Sky has decided to replace them as a
precautionary measure in case long term problems developed.
The batch versions affected are 9F3001, 9F3002, 9F3003 and 9F3004.
Customers who have affected boxes are being contacted by Sky to make
arrangements for an engineer to install a free replacement. The new box
will carry a new 12 month warranty and customers will get the added
bonus of three months' free subscription to Sky's HD pack.
Which? technology expert Dave Holes said: 'We welcome the efforts made
by Sky to head off the problem.'
To replace all the boxes should take about three months, according to
Sky.
http://www.which.co.uk/news/2009/02-feb/sky-to-replace-up-to-90000-sky-h
d-boxes-168918.jsp
<http://www.which.co.uk/news/2009/02-feb/sky-to-replace-up-to-90000-sky-
hd-boxes-168918.jsp>
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