go to view menu and uncheck view by conversation. Cheers graham Graham Page Home Phone: 0207 265 9493 Mobile: 07753 607980 Fax: 0870 706 2773 Email: gpage@xxxxxxxxxxxxxx MSN: gabriel_mcbird@xxxxxxxxxxx Skype: gabriel_mcbird ----- Original Message ----- From: Mandy To: access-uk@xxxxxxxxxxxxx Sent: Saturday, February 02, 2008 10:49 AM Subject: [access-uk] Repeat of Email Problem. I am still having problems where my emails are saying "collapsed" or sometimes "expanded" and I can't find the solution and disappointingly: nobody has replied to this. Surely someone knows what I should do. I've looked through the options of Outlook Express but anything I've altered there has made no difference at all. Mandy.