[access-uk] Re: Renewal of Nod 32 license
- From: "Marie Baisez" <baisez.marie@xxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Thu, 3 Sep 2009 20:30:23 +0200
France.
----- Original Message -----
From: Eleanor Burke
To: access-uk@xxxxxxxxxxxxx
Sent: Thursday, September 03, 2009 6:33 PM
Subject: [access-uk] Re: Renewal of Nod 32 license
Where are you then?
Eleanor
----- Original Message -----
From: Marie Baisez
To: access-uk@xxxxxxxxxxxxx
Sent: Thursday, September 03, 2009 4:27 PM
Subject: [access-uk] Re: Renewal of Nod 32 license
ah, one of those local rate number! not sure it will work from here but
will try if in a tight spot. Thanks.
Marie
----- Original Message -----
From: George Bell
To: access-uk@xxxxxxxxxxxxx
Sent: Thursday, September 03, 2009 5:05 PM
Subject: [access-uk] Re: Renewal of Nod 32 license
At http://www.eset.co.uk/Support you will find their telephone number
(copied below), plus a download option for ISL Lite. The latter allows them to
jump on to your system.
Telephone Support
Our Support lines are open 8:30-5:30 monday-friday on
(+44) 0845 838 0832
George.
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf
Of Marie Baisez
Sent: 03 September 2009 14:49
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Renewal of Nod 32 license
no, I haven't, Have you got it handy? Will put it in my reference folder
if you have and hope I'll remember to look for it there if needed. Thanks in
advance.
Marie
----- Original Message -----
From: George Bell
To: access-uk@xxxxxxxxxxxxx
Sent: Thursday, September 03, 2009 12:16 PM
Subject: [access-uk] Re: Renewal of Nod 32 license
Have you tried calling the U.K. office?
George.
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
Behalf Of Marie Baisez
Sent: 03 September 2009 11:13
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Renewal of Nod 32 license
Hi folks,
Getting into all sorts of trouble trying to do this...Every time I try,
I am automatically directed to the French site, the system there doesn't
recognize my user name and password. When I force the system to go to the
international download site, the same thing happens. I chose to ignore the
problem on the French site and bought a license, they give me a key but after
entering this, I'm asked for my user name and password and it is not recognized
again. Managed to get my money back. Phoned the states who say that because of
my geographic location, they can't help me. Then they mail me saying I've
recently renewed my license say that my user name and password has not changed
and give them to me as reference. The user name is right but the password is
different. I try it on the site and it is not recognized. They say they do not
issue any international license anymore and do not accept international
debit/credit card for security reason.
The French say they can't renew my license because my previous wasn't
one bought in France.
I cleared all history in IE in case it might make a difference but to
no avail.
Any thoughts or comments on what I should do, most welcomed.
Marie
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