I purchased an OEM version of Windows XP when I had my computer upgraded a while ago. I bought it as a legit application from Ebuyer and to save money I installed it myself dumping the Win98 system. Last year I had a problem and contacted MS support for help. They asked for details from the Properties section and informed me it was an illegal copy. I went back to Ebuyer who replaced it. Returned to MS support who again said it was an illegal copy. On reluctantly answering my questions it seems this was because I had an OEM copy and I am not a registered MS engineer. No further progress could be made. I finally re-formatted my system and re-installed all the applications and drivers. Luckily I keep copies of all of them. To me it seems crazy that OEM copies are readily available but MS will not support them if you are not a registered engineer. But this is really all related to money as being trade the engineer would be charged a swinging fee by MS which he would pass on to me together with the £57.50 plus VAT he charges his customers. It would have been cheaper to dump it all and start from scratch. I have no respect for MS's operating methods at all and am seriously considering moving from them to perhaps Linux. Roger Some mistakes are too much fun to only make once. ----- Original Message ----- From: George Bell To: access-uk@xxxxxxxxxxxxx Sent: Friday, June 08, 2007 10:38 AM Subject: [access-uk] Re: Reinstalling Windows Hi Tony, Yes indeed, you are correct. That is why, with an original Windows XP CD, Microsoft have provided for this. (But see the "Final word of warning" at the end. Indeed if you are having problems which appear to be system related, this is usually your first advised option - overwrite the existing operating systems in the hope of repairing it. By doing this, you do not usually have to re-install any software such as Microsoft Office, etc.. The next common option is to install Windows into a new Folder. This essentially leaves your old Windows folder structure in place, but does require you to re-install most, if not all, applications. One of the reasons this is often done is to preserve things like drivers for special equipment which perhaps have been hard to obtain in the first place. In the case of both of the above, Folders such as My Documents are left intact. The last and final resort is to reformat the drive and start from scratch. Everything will be gone. Final word of warning. Some Windows CDs supplied with systems are "Recovery" or "System Restore" types. These will often completely wipe your hard drive, and restore the PC to it's ex factory or shop condition. One of the clues to took for, is to look at who the system is Registered to. Right Click on "My Computer" and select "Properties". On the General tab, look at the "Registered to:" section. There is a license number shown there. If the letters O E M appear in that number, that's your alert that your CD may be such a CD. George. ------------------------------------------------------------------------------ From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of TONY CRETNEY Sent: Thursday, June 07, 2007 6:13 PM To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Reinstalling Windows Am I correct in thinking that it is possible to reinstall Windows from the same disk as it was taken from the first time it was installed on the original computer, and that you do not need to have a totally new copy of Windows each time you reinstall it. I have just been involved in some discussion on this topic with a friend. He argued that a completely new copy of Windows needs to be installed every time you install it whether or not you are installing it on the computer that it came off or not. I am having some problems and the only way round them seems to be to reinstall Windows XP on one of my computers that is giving me problems at the moment. I hope you understand what I mean, I have a feeling that this is not very clear. Tony