[access-uk] Re: Recurring Faults in RNIB Overdrive Books?

  • From: Paul Leake <paul.leake@xxxxxxxxxxxx>
  • To: access-uk@xxxxxxxxxxxxx
  • Date: Sun, 01 Feb 2015 19:05:57 +0000

I agree Iain, they backed the daisy system which they knew worked for blind people and then they drop it for something less navigable! I can only think they did this for financial reasons but they'll never admit to this. Where is rnib's accountability and transparency?


Kind regards,

Paul
Twitter: @paulleake1

paul.leake@xxxxxxxxxxxx

----- Original Message -----
From: "Iain Lackie" <ilackie@xxxxxxxxxxxxxxxxxxxxxxx
To: <access-uk@xxxxxxxxxxxxx
Date sent: Sun, 1 Feb 2015 18:51:34 -0000
Subject: [access-uk] Re: Recurring Faults in RNIB Overdrive Books?

The concept is good. The platform could be a lot better. They should never
have ditched DAISY.

Iain

-----Original Message-----
From: Steve Nutt
Sent: Sunday, February 1, 2015 6:06 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Recurring Faults in RNIB Overdrive Books?

Hi David,

You mean they would give you the money back? I may well consider this, as I believe Kindle and Audible are the way to go and nowhere near so many
problems.  Oh yes and ibooks as well.

Overdrive seems to me to have been a good idea, badly implemented.

A;ll the best

Steve
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Email: steve@xxxxxxxxxxxxxx
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-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
David Griffith
Sent: 30 January 2015 20:19
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Recurring Faults in RNIB Overdrive Books?

I also reported a book before Christmas as faulty and they also emailed me back saying that there was nothing wrong with the book, even though it is obvious if you listen to the whole book that there is a whole section missing, a major section about the theft of military equipment so not a
minor part of the plot.

I am not sure that there is much we can do. Despite receiving reassurances that the catalogue would be sorted out in the �€쏯ew Year�€� I am still waiting for books I asked to be transferred from the main TB catalogue, to the Overdrive catalogue in November to arrive. The team has proved supremely indifferent to issues and suggestions that I and others make which may improve the service. The attitude appears to be that you can abandon the service and get your money back or just put up with the poor delivery and
lump it.

David Griffith . On 30 Jan 2015, at 18:05, John Gurd <j.gurd@xxxxxxxxxxxx
wrote:

Hi all



I have just had to scrap a book from RNIB OverDrive due to multiple
faults.
I reported it to the OverDrive team who checked it and told me it was fine and advised me to download it again. I've done so and discovered it has exactly the same issues. It is Pompeii by Mary Beard. Parts have been
mislabelled and so are out of order and at least one Part seems
incomplete.
This is the second book I've had where there has been a fault like this.



Has anyone else noticed incomplete or mixed up parts of books? I'm
wondering
if it is not a one-off and if there is a more general problem that has
allowed some books to have become corrupted.



Regards



John Gurd


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