I agree Iain, they backed the daisy system which they knew worked for blind people and then they drop it for something less navigable! I can only think they did this for financial reasons but they'll never admit to this. Where is rnib's accountability and transparency?
Kind regards, Paul Twitter: @paulleake1 paul.leake@xxxxxxxxxxxx ----- Original Message ----- From: "Iain Lackie" <ilackie@xxxxxxxxxxxxxxxxxxxxxxx To: <access-uk@xxxxxxxxxxxxx Date sent: Sun, 1 Feb 2015 18:51:34 -0000Subject: [access-uk] Re: Recurring Faults in RNIB Overdrive Books?
The concept is good. The platform could be a lot better. They should never
have ditched DAISY. Iain -----Original Message----- From: Steve Nutt Sent: Sunday, February 1, 2015 6:06 PM To: access-uk@xxxxxxxxxxxxxSubject: [access-uk] Re: Recurring Faults in RNIB Overdrive Books?
Hi David,You mean they would give you the money back? I may well consider this, as I believe Kindle and Audible are the way to go and nowhere near so many
problems. Oh yes and ibooks as well.Overdrive seems to me to have been a good idea, badly implemented.
A;ll the best Steve -- Computer Room Services 77 Exeter Close Stevenage Hertfordshire SG1 4PW Tel: +44(0)1438-742286 Mob: +44(0)7956-334938 Fax: +44(0)1438-759589 Email: steve@xxxxxxxxxxxxxx Web: http://www.comproom.co.uk -----Original Message-----From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
David Griffith Sent: 30 January 2015 20:19 To: access-uk@xxxxxxxxxxxxxSubject: [access-uk] Re: Recurring Faults in RNIB Overdrive Books?
I also reported a book before Christmas as faulty and they also emailed me back saying that there was nothing wrong with the book, even though it is obvious if you listen to the whole book that there is a whole section missing, a major section about the theft of military equipment so not a
minor part of the plot.I am not sure that there is much we can do. Despite receiving reassurances that the catalogue would be sorted out in the �쏯ew Year�� I am still waiting for books I asked to be transferred from the main TB catalogue, to the Overdrive catalogue in November to arrive. The team has proved supremely indifferent to issues and suggestions that I and others make which may improve the service. The attitude appears to be that you can abandon the service and get your money back or just put up with the poor delivery and
lump it.David Griffith . On 30 Jan 2015, at 18:05, John Gurd <j.gurd@xxxxxxxxxxxx
wrote: Hi allI have just had to scrap a book from RNIB OverDrive due to multiple
faults.I reported it to the OverDrive team who checked it and told me it was fine and advised me to download it again. I've done so and discovered it has exactly the same issues. It is Pompeii by Mary Beard. Parts have been
mislabelled and so are out of order and at least one Part seems incomplete.This is the second book I've had where there has been a fault like this.
Has anyone else noticed incomplete or mixed up parts of books? I'm
wonderingif it is not a one-off and if there is a more general problem that has
allowed some books to have become corrupted. Regards John Gurd ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq