Hi David, You mean they would give you the money back? I may well consider this, as I believe Kindle and Audible are the way to go and nowhere near so many problems. Oh yes and ibooks as well. Overdrive seems to me to have been a good idea, badly implemented. A;ll the best Steve -- Computer Room Services 77 Exeter Close Stevenage Hertfordshire SG1 4PW Tel: +44(0)1438-742286 Mob: +44(0)7956-334938 Fax: +44(0)1438-759589 Email: steve@xxxxxxxxxxxxxx Web: http://www.comproom.co.uk -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of David Griffith Sent: 30 January 2015 20:19 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: Recurring Faults in RNIB Overdrive Books? I also reported a book before Christmas as faulty and they also emailed me back saying that there was nothing wrong with the book, even though it is obvious if you listen to the whole book that there is a whole section missing, a major section about the theft of military equipment so not a minor part of the plot. I am not sure that there is much we can do. Despite receiving reassurances that the catalogue would be sorted out in the “New Year” I am still waiting for books I asked to be transferred from the main TB catalogue, to the Overdrive catalogue in November to arrive. The team has proved supremely indifferent to issues and suggestions that I and others make which may improve the service. The attitude appears to be that you can abandon the service and get your money back or just put up with the poor delivery and lump it. David Griffith . On 30 Jan 2015, at 18:05, John Gurd <j.gurd@xxxxxxxxxxxx> wrote: > > Hi all > > > > I have just had to scrap a book from RNIB OverDrive due to multiple faults. > I reported it to the OverDrive team who checked it and told me it was fine > and advised me to download it again. I've done so and discovered it has > exactly the same issues. It is Pompeii by Mary Beard. Parts have been > mislabelled and so are out of order and at least one Part seems incomplete. > This is the second book I've had where there has been a fault like this. > > > > Has anyone else noticed incomplete or mixed up parts of books? I'm wondering > if it is not a one-off and if there is a more general problem that has > allowed some books to have become corrupted. > > > > Regards > > > > John Gurd > > > ** To leave the list, click on the immediately-following link:- > ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] > ** If this link doesn't work then send a message to: > ** access-uk-request@xxxxxxxxxxxxx > ** and in the Subject line type > ** unsubscribe > ** For other list commands such as vacation mode, click on the > ** immediately-following link:- > ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] > ** or send a message, to > ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq > ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq