Hi Peter,
You may be able to circumvent this problem by changing the DNS servers on
your router.
Change to 8.8.8.8 and 8.8.4.4. Those are Google's official DNS servers.
All the best
Steve
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-----Original Message-----
From: access-uk@xxxxxxxxxxxxx <access-uk@xxxxxxxxxxxxx> On Behalf Of
bentleypd3167@xxxxxxxxxxxxxxx (Redacted sender "bentleypd31" for DMARC)
Sent: 12 October 2020 10:47
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] - Re: Help with Android 10 problem please- solved
Have now installed security patch and updated to 11. As you suspected
Steve, Virgin Media was the problem.
Peter
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx <access-uk@xxxxxxxxxxxxx> On Behalf Of Steve
Nutt
Sent: 29 September 2020 16:04
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Help with Android 10 problem please
Hi Peter,
Are you on VirginMedia by chance?
It seems that VM block some of Google's IP addresses so the update never
works.
What I would advise is to try the update with Wi-Fi turned off.
But I would update to 11 rather than install the patch, unless you have a
reason not to.
All the best
Steve
--
Computer Room Services
77 Exeter Close
Stevenage
Hertfordshire
SG1 4PW
T: +44(0)1438-742286
M: +44(0)7956-334938
F: +44(0)1438-759589
E: steve@xxxxxxxxxxxxxx
W: https://www.comproom.co.uk
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx <access-uk@xxxxxxxxxxxxx> On Behalf Of
bentleypd3167@xxxxxxxxxxxxxxx (Redacted sender "bentleypd31" for DMARC)
Sent: 29 September 2020 13:20
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Help with Android 10 problem please
I delayed installing android 11. A notification came up that a security
patch was needed for 10. When trying to install the patch I was notified
that the "download was paused". When I double-tapped the resume button I was
given the message "download paused". This keeps happening despite the phone
being connected to the mains. My daughter also tried without Talkback
running and this made no difference.
How can I get out of this cycle and install Android 11 please?
Thanks for any help.
Peter
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