Hi all,
also, if I haven't been reading a book for a little while, when I
launch it again, it takes me to a random place within the book,
usually far, far back. Then I have to find my way around the brilliant
EasyReader navigation system which cannot even tell me how long I have
left in the book.
I am sure they are working on it, but blind people have lots of time
and nothing to do anyway, they will wait patiently as there is nothing
they can do. That is what RNIB seems to think these days. Let's all be
grateful for bits we were given!
A
On 14/09/2020, David Griffith <daj.griffith@xxxxxxxxx> wrote:
** To leave the list, click on the immediately-following link:-
I have this identical problem – most particularly using Safari on the Mac.
A couple of weeks ago I had a book in pending for over 24 hours.
Repeated attempts to download The book then suddenly appeared to work. The
site, whilst I was in Safari, then told me that I had already downloaded the
book when clearly it had not come down at all. The book was not only not
visible in Finder but the Safari Download console had no record of a
download even being attempted. For the record Safari has occasionally
succeeded in downloading from the site so it is not a permissions issue.
For some strange reason though the process works far better under Google
Chrome on the Mac side which is a useful workaround. I just have to
remember to launch the site in Google Chrome rather than Sa fari.
David G.
Sent from Mail for Windows 10
From: Jackie Brown
Sent: 14 September 2020 08:16
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: RNIB Reading services search
The other issue we are finding is that when we select a book for download,
at present, we could wait for hours for it to show up in our pending
downloads, and it won’t. We then go back to the book details in question,
and as soon as we hit the download button, two copies of the book are then
downloaded. Now we don’t have a download cap, but those doing this on their
phones might well do, and why would you want to download two copies anyway?
There has to be a problem for that to keep happening?
I have raised this issue before, and it did sort of behave for a while, but
we’ve both noticed it is happening again. Yes the service is great and all
that, and I have no wish to get into a thread on its good or bad points, but
I do think it could be better in regard to downloading. I know some of you
have complained about the issue of two parts to a book not working properly
with EasyReader. As I don’t use it, I’ll steer clear of that issue, except
to say a fix w as promised a long time ago!
Essentially the new reading service is great, and I would have expected
teething problems to start with. But potential bug fixes people have
complained about do seem to be taking a long time to iron out.
Kind regards,
Jackie Brown
Email: jackieannbrown62@xxxxxxxxx
From: access-uk@freelists.o rg <access-uk@xxxxxxxxxxxxx> On Behalf Of
daj.griffith@xxxxxxxxx
Sent: 13 September 2020 20:58
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: RNIB Reading services search
I am not sure that I can be particularly helpful but can agree that the
search algorithm is still a complete mess on the site.
The so called quick search area in which you can according to the label
enter Title, Author or ISBN only works in reality, in my experience, for
Title search for several weeks now.
So just now to test if this has changed at all I just went to the quick
search edit field and typed in Christie.
The RNIB site then reported to me that it has no search results despite
possessing loads of Agatha Christie novels.
In the past even using the advanced search is confusing as the Advanced
Search would not let me search unless I had something in the Quick Search
field as well.
So the method I find which works is to put your search entry into the quick
search field, then open up the advanced search and repeat this entry into
whatever field you need.
So just now I finally got the site to admit it had Agatha Christie books as
I had Christie in both the Quick Search and Author search fields under the
advanced section.
You could try replicating this method with your searches to see if it
solidifies the results. That is put the Title in both the Quick search areas
and the advance title areas.
David G.
From: access-uk@xxxxxxxxxxxxx <access-uk@xxxxxxxxxxxxx> On Behalf Of AALPOT
Sent: 13 September 2020 12:17
To: 'access' <access-uk@xxxxxxxxxxxxx>
Subject: [access-uk] RNIB Reading services search
Hi all,
I am just wondering if anyone could help with the following search function
of the reading services.< /p>
If I do a title search, the search results include some other titles which
have nothing to do with the original search terms, and exclude some of the
titles which has the original terms.
If I do advance search without specifying any terms, and, carry-out the
search to see all titles under certain categories, the result only displays
about the first 500 titles and excludes the rest. How could I see the rest
of the titles without further search terms?
Thank you
Ali
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