[access-uk] Re: RNIB Overdrive
- From: "Derek Hornby" <derek.hornby_uk@xxxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Fri, 19 Dec 2014 12:21:41 -0000
Carol
Louisa did say:
"There is no change to the Talking Book Service and Talking Books
will continue to be available in DAISY CD and USB stick."
Derek
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
Behalf Of Carol.Pearson29@xxxxxxxxxxxxxx
Sent: Thursday, December 18, 2014 10:51 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: RNIB Overdrive
Sorry, Louisa, I suggest your response is still hiding behind the
lines of
writing!
Please tell us, will there be ongoing new Daisy titles added to the
library
or not? Surely, my question is simple enough!
Carol P
**&NEW** Daisy books. You have left the information open to
interpretation
and from your message I still am not assured we will get new Daisy
books.
Carol P
----- Original Message -----
From: "Muhsin, Louisa" <Louisa.Muhsin@xxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Thursday, December 18, 2014 5:13 PM
Subject: [access-uk] Re: RNIB Overdrive
> Hi Carol,
>
> There is no change to the Talking Book Service and Talking Books
will
> continue to be available in DAISY CD and USB stick. We are also
growing
> the number of titles produced, which will also be available on RNIB
> Overdrive.
>
> Best, Louisa.
>
>
> Louisa Muhsin
>
> RNIB Overdrive - now available from RNIB online shop
>
> Reading Services Digital Manager, Solutions Team
>
> RNIB (Royal National Institute of Blind People)
> 105 Judd Street, London WC1H 9NE
>
> M: 07748 147309
> e: louisa.muhsin@xxxxxxxxxxx
> w: www.rnib.org.uk
>
> Join us on Facebook: www.facebook.com/rnibuk
> Follow us on twitter: www.twitter.com/rnib
>
> Have you listened to RNIB's Insight Radio today ? Join us on
Freeview 730,
> online at www.insightradio.co.uk via the TuneIn or Radio Player apps
or on
> Sky 888.
>
>
> -----Original Message-----
> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
Behalf
> Of Carol.Pearson29@xxxxxxxxxxxxxx
> Sent: 18 December 2014 16:13
> To: access-uk@xxxxxxxxxxxxx
> Subject: [access-uk] Re: RNIB Overdrive
>
> Louisa,
>
> I appreciate you have responded to all queries but answered all
> questions -
> I don't think so. I am still not clear whether we will continue to
have
> new
> titles in Daisy format available.
>
> I can take this to a public forum meeting if you wish, or you could
just
> give me a straightforward and definitely factual answer here.
>
> Thank you.
>
> Carol P
>
> ----- Original Message -----
> From: "Muhsin, Louisa" <Louisa.Muhsin@xxxxxxxxxxx>
> To: <access-uk@xxxxxxxxxxxxx>
> Sent: Thursday, December 18, 2014 10:43 AM
> Subject: [access-uk] Re: RNIB Overdrive
>
>
>> Hi Richard,
>>
>> I responded to all queries yesterday. As I said before, we have a
lot of
>> users who are really enjoying the service. I quite appreciate that
this
>> service isn't for everybody and that is why we have DAISY CDs and
USB
>> sticks available to access the same catalogue but in a different
format.
>>
>> If you are not happy with the service then please email me directly
and I
>> will arrange a refund for you, should this be required, if you
don't want
>> to receive the other formats available.
>>
>> The forums are checked on a regular basis but please feel free to
email
>> me
>> or contact the Overdrive team (overdrive@xxxxxxxxxxx) and we will
be able
>> to respond to your query directly.
>>
>> Many thanks,
>> Louisa.
>>
>>
>> Louisa Muhsin
>>
>> RNIB Overdrive - now available from RNIB online shop
>>
>> Reading Services Digital Manager, Solutions Team
>>
>> RNIB (Royal National Institute of Blind People)
>> 105 Judd Street, London WC1H 9NE
>>
>> M: 07748 147309
>> e: louisa.muhsin@xxxxxxxxxxx
>> w: www.rnib.org.uk
>>
>> Join us on Facebook: www.facebook.com/rnibuk
>> Follow us on twitter: www.twitter.com/rnib
>>
>> Have you listened to RNIB's Insight Radio today ? Join us on
Freeview
>> 730,
>> online at www.insightradio.co.uk via the TuneIn or Radio Player
apps or
>> on
>> Sky 888.
>>
>>
>> -----Original Message-----
>> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
Behalf
>> Of Richard Godfrey-McKay
>> Sent: 18 December 2014 10:32
>> To: access-uk@xxxxxxxxxxxxx
>> Subject: [access-uk] Re: RNIB Overdrive
>>
>> What is so amazing to me is that, apart from Louisa's mails - which
>> haven't
>> properly addressed the dissatisfaction being expressed - RNIB has
failed
>> to
>> respond to the considerable degree of concern being expressed by a
group
>> of
>> technically very competent users on this list.
>>
>> It seems to me that RNIB has taken a decision without taking into
>> consideration the views of its service users - as expressed on this
>> list -
>> and it has certainly not responded to the criticism of the
arrangements
>> which it has made.
>>
>> Louisa, could you or someone else within the organisation please
oblige?
>>
>> Richard
>>
>> Richard Godfrey-McKay
>>
>> Telephone: 01738-445 880
>>
>> Mobile: 07791 452 593
>>
>>
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