[access-uk] Re: RNIB Overdrive

  • From: "Carol.Pearson29@xxxxxxxxxxxxxx" <carol.pearson29@xxxxxxxxxxxxxx>
  • To: <access-uk@xxxxxxxxxxxxx>
  • Date: Thu, 18 Dec 2014 22:51:16 -0000

Sorry, Louisa, I suggest your response is still hiding behind the lines of writing!


Please tell us, will there be ongoing new Daisy titles added to the library or not? Surely, my question is simple enough!

Carol P
**&NEW** Daisy books. You have left the information open to interpretation and from your message I still am not assured we will get new Daisy books.

Carol P

----- Original Message ----- From: "Muhsin, Louisa" <Louisa.Muhsin@xxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Thursday, December 18, 2014 5:13 PM
Subject: [access-uk] Re: RNIB Overdrive


Hi Carol,

There is no change to the Talking Book Service and Talking Books will continue to be available in DAISY CD and USB stick. We are also growing the number of titles produced, which will also be available on RNIB Overdrive.

Best, Louisa.


Louisa Muhsin

RNIB Overdrive - now available from RNIB online shop

Reading Services Digital Manager, Solutions Team

RNIB (Royal National Institute of Blind People)
105 Judd Street, London WC1H 9NE

M: 07748 147309
e: louisa.muhsin@xxxxxxxxxxx
w: www.rnib.org.uk

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-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Carol.Pearson29@xxxxxxxxxxxxxx
Sent: 18 December 2014 16:13
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: RNIB Overdrive

Louisa,

I appreciate you have responded to all queries but answered all questions - I don't think so. I am still not clear whether we will continue to have new
titles in Daisy format available.

I can take this to a public forum meeting if you wish, or you could just
give me a straightforward and definitely factual answer here.

Thank you.

Carol P

----- Original Message ----- From: "Muhsin, Louisa" <Louisa.Muhsin@xxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Thursday, December 18, 2014 10:43 AM
Subject: [access-uk] Re: RNIB Overdrive


Hi Richard,

I responded to all queries yesterday. As I said before, we have a lot of
users who are really enjoying the service. I quite appreciate that this
service isn't for everybody and that is why we have DAISY CDs and USB
sticks available to access the same catalogue but in a different format.

If you are not happy with the service then please email me directly and I
will arrange a refund for you, should this be required, if you don't want
to receive the other formats available.

The forums are checked on a regular basis but please feel free to email me
or contact the Overdrive team (overdrive@xxxxxxxxxxx) and we will be able
to respond to your query directly.

Many thanks,
Louisa.


Louisa Muhsin

RNIB Overdrive - now available from RNIB online shop

Reading Services Digital Manager, Solutions Team

RNIB (Royal National Institute of Blind People)
105 Judd Street, London WC1H 9NE

M: 07748 147309
e: louisa.muhsin@xxxxxxxxxxx
w: www.rnib.org.uk

Join us on Facebook: www.facebook.com/rnibuk
Follow us on twitter: www.twitter.com/rnib

Have you listened to RNIB's Insight Radio today ? Join us on Freeview 730, online at www.insightradio.co.uk via the TuneIn or Radio Player apps or on
Sky 888.


-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf
Of Richard Godfrey-McKay
Sent: 18 December 2014 10:32
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: RNIB Overdrive

What is so amazing to me is that, apart from Louisa's mails - which
haven't
properly addressed the dissatisfaction being expressed - RNIB has failed
to
respond to the considerable degree of concern being expressed by a group
of
technically very competent users on this list.

It seems to me that RNIB has taken a decision without taking into
consideration the views of its service users - as expressed on this list -
and it has certainly not responded to the criticism of the arrangements
which it has made.

Louisa, could you or someone else within the organisation please oblige?

Richard

Richard Godfrey-McKay

Telephone: 01738-445 880

Mobile: 07791 452 593


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