[access-uk] Re: RNIB Overdrive
- From: "Richard Godfrey-McKay" <lists.godfrey-mckay@xxxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Thu, 18 Dec 2014 18:56:25 -0000
Louisa, As previously asked, how many are currently using the download
service?
Thanks,Richard
Richard Godfrey-McKay
Telephone: 01738-445 880
Mobile: 07791 452 593
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Muhsin, Louisa
Sent: 18 December 2014 17:13
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: RNIB Overdrive
Hi Carol,
There is no change to the Talking Book Service and Talking Books will
continue to be available in DAISY CD and USB stick. We are also growing the
number of titles produced, which will also be available on RNIB Overdrive.
Best, Louisa.
Louisa Muhsin
RNIB Overdrive - now available from RNIB online shop
Reading Services Digital Manager, Solutions Team
RNIB (Royal National Institute of Blind People)
105 Judd Street, London WC1H 9NE
M: 07748 147309
e: louisa.muhsin@xxxxxxxxxxx
w: www.rnib.org.uk
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-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Carol.Pearson29@xxxxxxxxxxxxxx
Sent: 18 December 2014 16:13
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: RNIB Overdrive
Louisa,
I appreciate you have responded to all queries but answered all questions -
I don't think so. I am still not clear whether we will continue to have new
titles in Daisy format available.
I can take this to a public forum meeting if you wish, or you could just
give me a straightforward and definitely factual answer here.
Thank you.
Carol P
----- Original Message -----
From: "Muhsin, Louisa" <Louisa.Muhsin@xxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Thursday, December 18, 2014 10:43 AM
Subject: [access-uk] Re: RNIB Overdrive
> Hi Richard,
>
> I responded to all queries yesterday. As I said before, we have a lot of
> users who are really enjoying the service. I quite appreciate that this
> service isn't for everybody and that is why we have DAISY CDs and USB
> sticks available to access the same catalogue but in a different format.
>
> If you are not happy with the service then please email me directly and I
> will arrange a refund for you, should this be required, if you don't want
> to receive the other formats available.
>
> The forums are checked on a regular basis but please feel free to email me
> or contact the Overdrive team (overdrive@xxxxxxxxxxx) and we will be able
> to respond to your query directly.
>
> Many thanks,
> Louisa.
>
>
> Louisa Muhsin
>
> RNIB Overdrive - now available from RNIB online shop
>
> Reading Services Digital Manager, Solutions Team
>
> RNIB (Royal National Institute of Blind People)
> 105 Judd Street, London WC1H 9NE
>
> M: 07748 147309
> e: louisa.muhsin@xxxxxxxxxxx
> w: www.rnib.org.uk
>
> Join us on Facebook: www.facebook.com/rnibuk
> Follow us on twitter: www.twitter.com/rnib
>
> Have you listened to RNIB's Insight Radio today ? Join us on Freeview 730,
> online at www.insightradio.co.uk via the TuneIn or Radio Player apps or on
> Sky 888.
>
>
> -----Original Message-----
> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf
> Of Richard Godfrey-McKay
> Sent: 18 December 2014 10:32
> To: access-uk@xxxxxxxxxxxxx
> Subject: [access-uk] Re: RNIB Overdrive
>
> What is so amazing to me is that, apart from Louisa's mails - which
> haven't
> properly addressed the dissatisfaction being expressed - RNIB has failed
> to
> respond to the considerable degree of concern being expressed by a group
> of
> technically very competent users on this list.
>
> It seems to me that RNIB has taken a decision without taking into
> consideration the views of its service users - as expressed on this list -
> and it has certainly not responded to the criticism of the arrangements
> which it has made.
>
> Louisa, could you or someone else within the organisation please oblige?
>
> Richard
>
> Richard Godfrey-McKay
>
> Telephone: 01738-445 880
>
> Mobile: 07791 452 593
>
>
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