Yes Sandra but that does not help my phone, to be fair, I only get a few blanks from time to time. I have had ones from Barry that I can read and ones that are blank. I wonder if Barry is sending from different sources from time to time, depending on where he is and time of day. -----Original message----- From: whizza Sent: 01/10/2012, 8:01 pm To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: RNIB Now Selling Long Canes in Different Colours - Import from Canada Hi Eleanor, With the message open, go to the view menu and arrow down until you come to encoding. Open that menu and the first option should be western european windows. Press enter on that and see if that brings the message to life. Cheers, Sandra. ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq