[access-uk] Re: R: Re: problems with iOS audible app

  • From: "Steve Nutt" <steve@xxxxxxxxxxxxxx>
  • To: <access-uk@xxxxxxxxxxxxx>
  • Date: Thu, 28 May 2015 11:42:02 +0100

Hi,

The Android version is beautiful, even the betas so far.

Ibi, if you feel strongly about Audible, get with the beta programs if you
can. I am on the Android beta.

All the best

Steve

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-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Gucukoglu, Ibrahim
Sent: 27 May 2015 16:35
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: R: Re: problems with iOS audible app

Hi Robert.

The Android version appears to be working fine for now, however if they do
upgrade it and introduce some or all of these changes, I'll be getting
myself in to a stew over it and making my voice heard at the highest levels.
I love Audible, it's the most commonly used app on my iPhone and I'm now
using an Android device for listening to my Audible books the app on iOS is
so bad. The flip side of the coin is that now I have a legitimate reason to
use Android instead of pick it up and put it down as I have been doing, much
to my chagrin.



Ibrahim Gucukoglu
Trainnee Digital Access Assistant
Tel: +44[0]20 73912381
RNIB Solutions
105 Judd Street
London
WC1H 9NE
Access Technology Sales Team: +44[0]20 7391 2280
local call rate: 0845 9000015
Local Call Rate: 0845 900001

-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Robert Portal
Sent: 27 May 2015 12:06
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] R: Re: problems with iOS audible app

Is the problem only with IOS? Have they left the android version alone? Best
wishes, Robert

-----Messaggio originale-----
Da: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] Per conto di BJ
Edwards
Inviato: mercoledì 27 maggio 2015 12:54
A: access-uk@xxxxxxxxxxxxx
Oggetto: [access-uk] Re: problems with iOS audible app

I applaud you. The app is pretty disgraceful. I've already emailed them. I
hope others do the same.
bj

Message composed on Granny Smith's typewriter.

On 27 May 2015, at 10:42, Gucukoglu, Ibrahim
<Ibrahim.Gucukoglu@xxxxxxxxxxx> wrote:

Hi Everyone.

As many of you may know, Audible released an update to their app which has
severely diminished the user experience for all customers. Whatever the
reasons for this, we need to advise Audible of the problems and make as much
of a noise regarding this as possible. I am currently in communication with
Audible's app development team regarding these issues, however I need your
help as part of the wider community.

OK, the first thing I'd like everyone to do is email
customercare@xxxxxxxxxxxxx to express their dissatisfaction with the new
app. It goes without saying that comments must be fare, constructive,
concise and as accurate a reflection of the user experience as possible.
There is a specific feature for reporting issues within the app itself,
these can be found under the more tab, where you can report a bug. This is
where to send app specific errors you are experiencing. Please use the
reporting feature from your phone as this includes the version number of the
app and makes it easier for them to know which version customers are having
problems with, this specifically because they released a couple of updates
in a short period of time. We can't afford to let Audible rest on their
laurels everyone, so please a concerted effort, even if you only use the app
occasionally, and of course, pass this around to others you believe would
want to contribute.

Ibrahim Gucukoglu
Trainnee Digital Access Assistant
Tel: +44[0]20 73912381
RNIB Solutions
105 Judd Street
London
WC1H 9NE
Access Technology Sales Team: +44[0]20 7391 2280
local call rate: 0845 9000015
Local Call Rate: 0845 900001




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