[access-uk] Re: Problems with friend's laptop, please help!
- From: Barry Toner <barry@xxxxxxxxxxxxxxxxx>
- To: "access-uk@xxxxxxxxxxxxx" <access-uk@xxxxxxxxxxxxx>
- Date: Thu, 31 Mar 2011 16:05:53 +0100
Hi,
Yes the machines away with it. Cleaning up malware is only skin deep
especially when it's messed up the Registry, which it sounds like here.
Chris, you can start the re-install within the Windows Session and complete it
using Narrator after your friend has heard it reboot several times and cant'
hear any hard disk activity. Failingg the sfx indicators give it an hour and
then try starting Narrator on the Out Of Box screen that should come up. Grabs
only documents and if necessary sound files from the windows.old directory
under C:\ when it's back in the new installation. Then delete that directory
from the machine completely.
Regards,
Barry.
> -----Original Message-----
> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
> Behalf Of Elliott Barnes
> Sent: Thursday, March 31, 2011 3:52 PM
> To: access-uk@xxxxxxxxxxxxx
> Subject: [access-uk] Re: Problems with friend's laptop, please help!
>
> Moreover, why was a Quick Scan performed over a Full Scan? The Quick
> Scan option only checks the most obvious directories (the Windows dir,
> Documents and Settings, as well as the Registry).
>
> To me, it sounds like a reformat is needed.
>
> On 28/03/2011, Carol Pearson <carol.pearson29@xxxxxxxxxxxxxx> wrote:
> > Chris,
> >
> > Have you tried any of the online virus scanners as well as the one
> she has
> > installed and is that one up to date?
> >
> > --
> > Carol P
> > ---- Original Message ----
> > From: "chris hallsworth" <christopherh40@xxxxxxxxxxxxxx>
> > To: <access-uk@xxxxxxxxxxxxx>
> > Sent: Monday, March 28, 2011 5:07 PM
> > Subject: [access-uk] Problems with friend's laptop, please
> > help!
> >
> >> Hello all.
> >> Please excuse the extensively long post.
> >> Hannah Day and myself are trying to help a friend,
> >> Kashley, with her laptop, which is absolutely full of
> >> problems. The laptop is running Windows 7 Ultimate 32
> >> bit. Her screen reader is NVDA 2011.1. When the computer starts up,
> >> randomly a blue screen will
> >> appear and the system reboots. When it eventually does
> >> reboot, it can take what feels like ten minutes for the
> >> whole system to load. Even NVDA takes some time to start.
> >> During her Windows session, she may have problems ranging
> >> from her antivirus (Avast!) to stop working to something
> >> as serious as some websites failing to load and instead
> >> displays a website restore error web page.
> >> I tried to help her do some maintenance last night. When
> >> she ran CCleaner, it attempted to clean both the files
> >> ane registry entries, but CCleaner actually won't touch
> >> what it has found. For example, she may have 381 registry
> >> issues to start with, but the next time she does a scan,
> >> there are still 381 issues, even if she chooses to fix
> >> all issues found. I have managed to help her download and install
> >> MalwareBytes. She ran both a database update and a quick
> >> scan. Although it removed some or all of the infection,
> >> her computer is still having problems. Hannah and I therefore have
> three
> >> questions.
> >> 1. What do you think is clearly wrong with this laptop?
> >> 2. Is there any way at all, short of going into safe
> >> mode, of removing Avast! from the laptop? We have heard
> >> of a removal tool, but we are not sure if it requires
> >> going into safe mode. 3. What other programs, other than Microsoft
> >> Security
> >> Essentials, could Kashley use?
> >> Unfortunately Kashley doesn't have any sighted assistance
> >> at all. Or, she does, but they are not interested in
> >> helping her fix this computer. Many thanks in advance.
> >> Once again, I apologize for the lengthy post, but as you
> >> can see this is serious, and the more ideas you can send
> >> the better. Hannah and I look forward to hearing from you all very
> >> soon. Take care.
> >> --
> >>
> >> Chris Hallsworth
> >>
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>
> --
> Elliott.
>
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>
> __________ Information from ESET Smart Security, version of virus
> signature database 6003 (20110331) __________
>
> The message was checked by ESET Smart Security.
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