Thanks for confirming either way. I know some other people have had issues,
and plenty haven’t, so it’s a bit odd. Still, hopefully it will get resolved
eventually.
Kind regards,
Jackie Brown
Email: jackieannbrown62@xxxxxxxxx
From: access-uk@xxxxxxxxxxxxx <access-uk@xxxxxxxxxxxxx> On Behalf Of Steve Nutt
Sent: 05 March 2020 10:32
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Problems logging in to RNIB Reading Services
I use Chrome and have no problem.
All the best
Steve
From: access-uk@xxxxxxxxxxxxx <mailto:access-uk@xxxxxxxxxxxxx>
<access-uk@xxxxxxxxxxxxx <mailto:access-uk@xxxxxxxxxxxxx> > On Behalf Of Iain
Lackie
Sent: 05 March 2020 09:36
To: access-uk@xxxxxxxxxxxxx <mailto:access-uk@xxxxxxxxxxxxx>
Subject: [access-uk] Re: Problems logging in to RNIB Reading Services
Hi Jackie
In the main, I use iOS. However, I have had no log-in problems using Microsoft
Edge.
Iain
On 5 Mar 2020, at 9:14 am, Jackie Brown <jackieannbrown62@xxxxxxxxx
<mailto:jackieannbrown62@xxxxxxxxx> > wrote:
Hi Iain
Out of interest, are you logging in on your Smart device, or are you using a
PC? We are using the latter, and have now switched to the new Microsoft Edge
browser that seems to be working well with JAWS. Once we log in, we can search
for books, albeit that the search isn’t great to be honest. But then we may go
back later and find the error message when searching, so log out and then back
in. It’s just not a consistent experience using Windows, I can’t speak at all
for iOS or Android though.
Kind regards,
Jackie Brown
Email: jackieannbrown62@xxxxxxxxx <mailto:jackieannbrown62@xxxxxxxxx>
From: access-uk@xxxxxxxxxxxxx <mailto:access-uk@xxxxxxxxxxxxx>
<access-uk@xxxxxxxxxxxxx <mailto:access-uk@xxxxxxxxxxxxx> > On Behalf Of Iain
Lackie
Sent: 05 March 2020 09:09
To: access-uk@xxxxxxxxxxxxx <mailto:access-uk@xxxxxxxxxxxxx>
Subject: [access-uk] Re: Problems logging in to RNIB Reading Services
I have tried very hard, but I cannot reproduce these log-in difficulties. The
only issues I have had have been with books where it was said that they had
been downloaded and they in fact hadn't.
Iain
On 5 Mar 2020, at 8:05 am, Jackie Brown <jackieannbrown62@xxxxxxxxx
<mailto:jackieannbrown62@xxxxxxxxx> > wrote:
Hi Petrina
I don’t know what’s going on but it certainly isn’t working as it should. If
you are lucky enough to get in, you seem to have to log out again on your next
visit, then log back in. If you don’t, you get the ‘internal error’ message.
Kind regards,
Jackie Brown
Email: jackieannbrown62@xxxxxxxxx <mailto:jackieannbrown62@xxxxxxxxx>
From: access-uk@xxxxxxxxxxxxx <mailto:access-uk@xxxxxxxxxxxxx>
<access-uk@xxxxxxxxxxxxx <mailto:access-uk@xxxxxxxxxxxxx> > On Behalf Of
Petrina Delves (Redacted sender "delves465" for DMARC)
Sent: 04 March 2020 19:42
To: access-uk@xxxxxxxxxxxxx <mailto:access-uk@xxxxxxxxxxxxx>
Subject: [access-uk] Problems logging in to RNIB Reading Services
Hi all,
I have reported this to the RNIB, and they are looking in to it. But I was just
wondering if anyone else is having the same problem.
When I press enter on the login link, I get the following page come up.
Info icon
The website cannot display the page
HTTP 500
Most likely causes:
The website is under maintenance.
The website has a programming error.
What you can try:
Refresh the page.
Go back to the previous page.
More information
More information
I have tried Refreshing the page, but it makes no difference.
All the best
Petrina
Southampton UK
