I know a few people still having problems but so far all is fine for me
regardless as to whether i use windows 10 or easy reader via my iphone.
Sent from my iPhone by Alison may
0777 315 8181
On 5 Mar 2020, at 9:14 am, Jackie Brown <jackieannbrown62@xxxxxxxxx> wrote:
Hi Iain
Out of interest, are you logging in on your Smart device, or are you using a
PC? We are using the latter, and have now switched to the new Microsoft Edge
browser that seems to be working well with JAWS. Once we log in, we can
search for books, albeit that the search isn’t great to be honest. But then
we may go back later and find the error message when searching, so log out
and then back in. It’s just not a consistent experience using Windows, I
can’t speak at all for iOS or Android though.
Kind regards,
Jackie Brown
Email: jackieannbrown62@xxxxxxxxx
From: access-uk@xxxxxxxxxxxxx <access-uk@xxxxxxxxxxxxx> On Behalf Of Iain
Lackie
Sent: 05 March 2020 09:09
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Problems logging in to RNIB Reading Services
I have tried very hard, but I cannot reproduce these log-in difficulties. The
only issues I have had have been with books where it was said that they had
been downloaded and they in fact hadn't.
Iain
On 5 Mar 2020, at 8:05 am, Jackie Brown <jackieannbrown62@xxxxxxxxx> wrote:
Hi Petrina
I don’t know what’s going on but it certainly isn’t working as it should. If
you are lucky enough to get in, you seem to have to log out again on your
next visit, then log back in. If you don’t, you get the ‘internal error’
message.
Kind regards,
Jackie Brown
Email: jackieannbrown62@xxxxxxxxx
From: access-uk@xxxxxxxxxxxxx <access-uk@xxxxxxxxxxxxx> On Behalf Of Petrina
Delves (Redacted sender "delves465" for DMARC)
Sent: 04 March 2020 19:42
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Problems logging in to RNIB Reading Services
Hi all,
I have reported this to the RNIB, and they are looking in to it. But I was
just wondering if anyone else is having the same problem.
When I press enter on the login link, I get the following page come up.
Info icon
The website cannot display the page
HTTP 500
Most likely causes:
The website is under maintenance.
The website has a programming error.
What you can try:
Refresh the page.
Go back to the previous page.
More information
More information
I have tried Refreshing the page, but it makes no difference.
All the best
Petrina
Southampton UK
