Hi Steve,
pressing Control+F5 doesn’t work either. All that does is bring up the same
page, that I have already pasted in my first email, or takes me back to the log
in page. Still haven’t heard anything from RNIB. And I doubt I ever will.
All the best
Petrina,
Southampton UK
From: Steve Nutt
Sent: Friday, March 06, 2020 8:36 AM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Problems logging in to RNIB Reading Services
Hi Petrina,
If you get it again, try pressing Control+F5 to force refresh the page. Not
just F5, that doesn’t force a refresh.
All the best
Steve
From: access-uk@xxxxxxxxxxxxx <access-uk@xxxxxxxxxxxxx> On Behalf Of Petrina
Delves (Redacted sender "delves465" for DMARC)
Sent: 05 March 2020 13:27
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Problems logging in to RNIB Reading Services
Hi Steve,
I can’t log in to log out. Because all I get every time when I press enter on
the login link, is the page I pasted in my email. I am still waiting to hear
back from RNIB.
All the best
Petrina
From: Steve Nutt
Sent: Thursday, March 05, 2020 9:27 AM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Problems logging in to RNIB Reading Services
Hi,
Have you tried logging out first? That sometimes fixes it, but it sounds like
they have a MySQL database connection issue.
All the best
Steve
From: access-uk@xxxxxxxxxxxxx <access-uk@xxxxxxxxxxxxx> On Behalf Of Petrina
Delves (Redacted sender "delves465" for DMARC)
Sent: 04 March 2020 19:42
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Problems logging in to RNIB Reading Services
Hi all,
I have reported this to the RNIB, and they are looking in to it. But I was just
wondering if anyone else is having the same problem.
When I press enter on the login link, I get the following page come up.
Info icon
The website cannot display the page
HTTP 500
Most likely causes:
The website is under maintenance.
The website has a programming error.
What you can try:
Refresh the page.
Go back to the previous page.
More information
More information
I have tried Refreshing the page, but it makes no difference.
All the best
Petrina
Southampton UK
