Hurrah! Problem solved, my helper did not type my username correctly, found the original, saved safely, pasted in the appropriate field and Bingo! the signature version number changed. Pleased as punch! Will now go and have a strong drink. Marie ----- Original Message ----- From: Marie Baisez To: access-uk@xxxxxxxxxxxxx Sent: Sunday, July 13, 2008 11:14 AM Subject: [access-uk] Re: Problem updating N32 V.3 Have you managed to solve the problem? Can you provide a link? Thanks in advance for any help. Marie ----- Original Message ----- From: orhan deniz To: Marie Baisez Sent: Sunday, July 13, 2008 8:13 AM Subject: [access-uk] Re: Problem updating N32 V.3 Hi Marie, Think there is a fix for this from esit. Sorry not sure of a download link, but I'm currently running the fix. Best regards, Orhan. -- On 13/07/2008, 8:12:26 AM, Marie Baisez baisez.marie@xxxxxxx Wrote: > Hi Gang At last, my new machine is up and running, I've installed Nod32 V.3, I have a valid license and typing the activation username code and password during installation was accepted without problem. However when I try to update the definitions, the prog asks me for this info again. The username is already written in the appropriate field, I deleted the asterisks and pasted the password in the appropriate field but the prog asks me to type these details again before it will update. I've allowed the program in the exceptions in the windows firewall list, what else can I do before emailing Esset for advice. Would appreciate help quickly if possible as I don't like being without up-to-date protection. Thanks a lot in advance, Marie __________ Information from ESET NOD32 Antivirus, version of virus signature database 3192 (20080616) __________ The message was checked by ESET NOD32 Antivirus. http://www.eset.com ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq __________ Information from ESET NOD32 Antivirus, version of virus signature database 3263 (20080711) __________ The message was checked by ESET NOD32 Antivirus. http://www.eset.com