Dear David, As per my email to you last week, we are on track to have the complete collection uploaded by February and if you go to the section, 'New this Week', you can see what has been uploaded in the past seven days. If you do have any further queries, please don't hesitate to contact the Overdrive team as instructed, who are more than happy to help. Best regards, Louisa. -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of David Griffith Sent: 16 December 2014 11:33 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Priority Uploads to RNIB Overdrive Hello I have ben in email discussion with the RNIB Overdrive service about the delay in uploading books. As you will be aware the deadline of the upload of books for the catalogue had been delayed from promises of upload completed by end of November when I joined the service and then end of December till the latest email last week suggesting end of February. Whilst this is clearly chaotic I suggested as a way of ameliorating the impact of this on subscribers that the service should respond to requests for priority upload from people who are unable to access the books they wish to read. Personally I have been waiting nearly 2 months for books that are available on the main catalogue but have not been transferred to Overdrive. Disappointingly the Overdrive service have dismissed this suggestion out of hand. They justified this on the basis of a vague promise that the catalogue would be uploaded in the “New Year anyway. I have pointed out that the latest information is for February and not the New Year but they have not responded further. It is difficult to be confident that even the February deadline will be honoured to given the chaotic performance so far. If like me you feel the that a responsive service which provides prioritisation for requested books should be provided I would be glad if you could support this request at overdrive@xxxxxxxxxxx David Griffith Click here <https://www.mailcontrol.com/sr/MZbqvYs5QwJvpeaetUwhCQ==> to report this email as spam. -- Right now, only a third of UK eye clinics have qualified sight loss advisers. Act now for change: http://rnib.in/1uX61z8 -- DISCLAIMER: NOTICE: The information contained in this email and any attachments is confidential and may be privileged. If you are not the intended recipient you should not use, disclose, distribute or copy any of the content of it or of any attachment; you are requested to notify the sender immediately of your receipt of the email and then to delete it and any attachments from your system. RNIB endeavours to ensure that emails and any attachments generated by its staff are free from viruses or other contaminants. However, it cannot accept any responsibility for any such which are transmitted. We therefore recommend you scan all attachments. Please note that the statements and views expressed in this email and any attachments are those of the author and do not necessarily represent those of RNIB. RNIB Registered Charity Number: 226227 Website: http://www.rnib.org.uk This message has been scanned for viruses by Websense Hosted Security - http://www.websense.com/content/HostedEmailSecurity.aspx N�^j����b��%��(��^�i�v&�z\��Yh�)��)䙨����q�,�Jު笵��zX���+�˛��-