[access-uk] Re: Priority Uploads to RNIB Overdrive

  • From: "Muhsin, Louisa" <Louisa.Muhsin@xxxxxxxxxxx>
  • To: "access-uk@xxxxxxxxxxxxx" <access-uk@xxxxxxxxxxxxx>
  • Date: Tue, 16 Dec 2014 12:01:57 +0000

Dear David,

As per my email to you last week, we are on track to have the complete 
collection uploaded by February and if you go to the section, 'New this Week', 
you can see what has been uploaded in the past seven days.  

If you do have any further queries, please don't hesitate to contact the 
Overdrive team as instructed, who are more than happy to help.

Best regards,
Louisa.


-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of 
David Griffith
Sent: 16 December 2014 11:33
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Priority Uploads to RNIB Overdrive 

Hello

I have ben in email discussion with the RNIB Overdrive service about  the delay 
in uploading books. As you will be aware the deadline of the upload of books 
for the catalogue  had been delayed from promises of upload completed by end of 
November when I joined the service and then end of December till the latest 
email last week suggesting end of February.

Whilst this is clearly chaotic I suggested as a way of ameliorating the impact 
of this on subscribers  that the service should respond to requests for 
priority upload from people who are unable to access the books they wish to 
read. Personally I have been waiting nearly 2 months for books that are 
available on the main catalogue  but have not been transferred to Overdrive.

Disappointingly  the  Overdrive service   have dismissed this suggestion out of 
hand. They justified this on the basis  of a vague promise  that the catalogue 
would be uploaded in the “New Year anyway.

I have pointed out that the latest information is for February and not the New 
Year but they have not responded further.

It is difficult to be confident that even the February  deadline  will be 
honoured  to given the chaotic performance so far. If  like me you feel the 
that a responsive service which provides prioritisation for requested books 
should be provided I would be glad if you could support this request at 
overdrive@xxxxxxxxxxx


David Griffith


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