Hi All I recently purchased the above program to enable me to do back-ups on DVD's. Something went wrong when I installed it and now when I try to remove it by either the uninstall method of the actual program or by the Control Panel it says a RTC file error has occurred and aborts the uninstall. I am not permitted to re-install until I have removed the previous program. A full comprehensive search for Drive Image and for Power Quest reveals nothing on my system but Control Panel Add/Remove Program says it is there and is 66 mb in size. Can anyone tell me how to get myself out of this loop please. I was wondering if running a registry cleaner would be my way forward. Something I've never done and fills me with dread. I'm running XP home. Many thanks Roger If you can't be kind, at least have the decency to be vague. ** Going on holiday and want to halt messages? Send a message to:- ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** vacation ## d ** where ## is the number of days followed by d for days. ** For other things like digest mode, send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq