Hi, Folks, Well, here I am having gone round in a loop and come back to the beginning again. I phoned the number given only to be told to phone the actual postcodes number for a postcode. Since I wanted to know what was causing the problem with the website for some of us, I held on for complaints. The person to whom I spoke tried phoning too and got the same problems, finding that he had come back to his own call centre. So in a nutshell, I can't see why this is happening to some of us but not all, and what the remedy is. (growl!) Best wishes, Joan.