[access-uk] Re: Possibly O T - Sainsbury's telephone shopping

  • From: <Clive.Lever@xxxxxxxxxxx>
  • To: <access-uk@xxxxxxxxxxxxx>
  • Date: Fri, 17 Oct 2014 09:58:07 +0000

Hi Mike,

I imagine then that the Sainsbury's website is totally accessible. If anyone is 
prevented from using the online shop by access issues, they may then have to 
wave the charge as a reasonable adjustment under Equality Act 2010. If it's 
accessible it becomes a simple question of "You pays yer money and you takes 
yer choice".


From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Mike
Sent: 16 October 2014 18:22
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Possibly O T - Sainsbury's telephone shopping


I think people should check the details before ordering.  Firstly, the 
telephone line closes around six to six thirty.  Second, several months ago 
Sainsburys sent an email stating that they were going to charge people for 
placing their orders over the telephone.


At 18:01 16/10/2014, you wrote:

hi clive.

no problem i'll get this forwarded.



On 16/10/2014 16:48, Clive.Lever@xxxxxxxxxxx<mailto:Clive.Lever@xxxxxxxxxxx> 

Hello all,

I've only just found out about this and thought it worth sharing. If it would 
be more appropriate for vi-gen-access, please can someone forward it there, as 
there are only so many lists I can join, and that one's not among them at 


From: Claire Frewin [ mailto:claire.frewin@xxxxxxxxxx]
Sent: 16 October 2014 16:35
Subject: KAB E-bulletin: Sainsbury's telephone shopping

Hello KAB E-bulletin members

Sainsbury Supermarket
Did you know that Sainsbury offer a shopping order line over the phone as an 
alternative to internet shopping? One of our e-bulletin members wanted to share 
the information as they find it very helpful.

Telephone 0800 328 1700
customer services
You will then have a  few Press button options to place order over phone
Note When you initially call you have to register your details with them 
including your nectar card if you have one
You also register your debit or credit card with them
Then once you have your account set up you simply chat with the person and 
place your order. The operatives seem very knowledgeable and patient.
Orders have to be at least £25
There will be a delivery charge attached which varies according to how much you 
spend and which delivery slot you choose
The order will be sent to the nearest store to your postcode area and items are 
then picked in store. They should choose the best sell by dates.
You can state if you don't want items substituted but, if they do, they will 
let you know when they deliver to your home
If there's a problem with anything you can tell the driver and they will ensure 
your item is refunded
The telephone line is open from 7 in the morning until 11.30 at night for 
customer support so you can always call them back if you wish to change 
anything or you have a question.

Information sent via:
Claire Frewin | Receptionist | Kent Association for the Blind | 
72 College Road | Maidstone | Kent | ME15 6SJ | T: 01622 691357 | Registered 
Charity 1062354 | Company 03339912

Supporting sight impaired people to live independent lives

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