Hi Eleanor. That's a dam shame, however I can see how Play would be reluctant to post to an address that has been associated with fraud in the past. It is a bad omen to be sure to have your first online order fail, however you shouldn't be too disheartened; there are plenty of other merchants eager to do business with you online so it isn't the end of the world. As for huffy customer service, I've always had nothing but cooperation and cheer from the telephone staff, however it does take a while to answer the phone at busy times. ----- Original Message ----- From: Eleanor Burke To: access-uk@xxxxxxxxxxxxx Sent: Thursday, January 15, 2009 11:47 AM Subject: [access-uk] Play.Com and Fraud Hi I purchased a lite-on DVD drive from play.com. This has not arrived but I was prepared to be patient. Today I telephoned them to find out what on earth is going on. I had very poor telephone service and the person on the phone started off by insisting that I had ordered a USB hard drive. Once we established that I had not and we established exactly what I had ordered he then went off the line to see what the problem was. When he came back to me he told me that the account had been stopped and closed. naturally enough i wanted to know why so again he disappeared for some minutes. When he came back he said my account had been stopped because of Fraud at my address. Before you all get excited, no Fraud took place from my home but I live in a block of flats, 8 flats in all. He said that one of the people in the building had been guilty of fraud and for this reason play.com will not take any orders from my address. I am very disappointed about this. The fact that they did not let me know in writing and the fact that I have been peanalised due to someone else's fraudulent behaviour. Sad to say this was my very first experience of ordering on line, maybe my last now. He told me that I will NEVER be able to make an order with play.com from my address!!!! Eleanor ----- Original Message ----- From: Ibrahim Gucukoglu To: access-uk@xxxxxxxxxxxxx Sent: Thursday, January 15, 2009 11:17 AM Subject: [access-uk] Re: Multiple Files Open and Task Bar Hi. Sorry, stupid me put the wrong phone number in. The number is 08458001020 not 08451232000. Mixing things up a little I was *grin*. ----- Original Message ----- From: Eleanor Burke To: access-uk@xxxxxxxxxxxxx Sent: Thursday, January 15, 2009 11:11 AM Subject: [access-uk] Re: Multiple Files Open and Task Bar Thanks Ibraham, I'd never have thought of that. More I T knowledge for me. It is so frustrating. Nothing on my CD/DVD drive yet. Just been talking to Brendan about NC10. Can't believe all the popularity in this and how so many visually impaired people have purchased it. Eleanor ----- Original Message ----- From: Ibrahim Gucukoglu To: access-uk@xxxxxxxxxxxxx Sent: Thursday, January 15, 2009 11:07 AM Subject: [access-uk] Re: Multiple Files Open and Task Bar Hi Eleanor. You need to disable hide similar task bar buttons in the control panel. Go to settings/control panel/taskbar and start menu options and then find the checkbox that says hide similar taskbar buttons and untick it. Each task should now appear as a separate item on the taskbar. ----- Original Message ----- From: Eleanor Burke To: access-uk@xxxxxxxxxxxxx Sent: Thursday, January 15, 2009 10:37 AM Subject: [access-uk] Multiple Files Open and Task Bar Hi I do not know why but on this partikcular machine say if I have 3 word documents open and 3 e-mails in Outlook Express then on the taskbar I will see word document and the number 3 and an arrow and the same on Outlook Express on the Task Bar. I find it very frustrating then finding the document or e-mail I want to read or write. Can anyone help me with regard to moving through the particular documents and e-mails as at the moment I am trying to mess around with the mouse and it is very frustrating and taking me some time. Another strange thing is that I am using Supernova 10 and in Word where I have word echo on it does not say the correct word yet it writes the correct word when I read it back line by line to check. I wonder if this problem with Supernova can be fixed by Dolphin. Eleanor ---------------------------------------------------------------------- I am using the Free version of SPAMfighter We are a community of 5.8 million users fighting spam. SPAMfighter has removed 1095 of my spam emails to date. The Professional version does not have this message