Hi The good news is that play.com will now do one extra security check on me because of the fraud in my block of flats. After that they and indeed I hope that I will be able to trade with them in the future. Thanks everyone for your help and support, particularly Adrien who sent me many e-mails n the topic. Eleanor -- I am using the free version of SPAMfighter. We are a community of 5.9 million users fighting spam. SPAMfighter has removed 1157 of my spam emails to date. Get the free SPAMfighter here: http://www.spamfighter.com/len The Professional version does not have this message