Hi Carol I don't want to state the obvious, but when you try and turn the volume down do you just hold the button in as this won't work. You need to press the button repeatibly for it to reduce the volume. The only other way to reduce the volume is to put your palm over the speaker. I must say I find it ridiculous in this day and age that such a relatively simple device can have such an annoying design flaw. Darren. ----- Original Message ----- From: Barbara Wilson To: Access-UK Sent: Saturday, August 01, 2009 4:42 PM Subject: [access-uk] Penfriend Volume for Carol Carol, I have had a play and it seems no matter what volume you record in, playback always starts at the highest volume. This does seem silly, surely you should be able to set the volume and not have it altered until you do so yourself. Find me on Twitter http://www.twitter.com/barkingbabs Barbara Wilson M: 07917710779 T: 02887784046 E: barkingbabs@xxxxxxxxxxxxxxx IM: creativeeyes@xxxxxxxxxxxxx Skype: creativeeyes __________ NOD32 4296 (20090801) Information __________ This message was checked by NOD32 antivirus system. http://www.eset.com