Same here Barbara. They may make mistakes sometimes, or rather the suppliers do, but they usually do their best to put them right. I think they have a good product here and I have already found it of great help. David -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx]On Behalf Of Barbara Wilson Sent: 12 August 2009 16:15 To: Access-UK Subject: [access-uk] Penfriend Labels Freebee Hi I received a letter from the RNIB today explaining the mix-up with the duplicate labels. They said anyone who has purchased a Penfriend with the duplicate labels will receive a complimentary pack of labels B when they are available mid-September. So even though there has been a bit of a cock-up, the RNIB are making good on it and giving us a pack of free labels. And here's something I don't say often: well done RNIB and thank you! Find me on Twitter http://www.twitter.com/barkingbabs Barbara Wilson M: 07917710779 T: 02887784046 E: barkingbabs@xxxxxxxxxxxxxxx IM: creativeeyes@xxxxxxxxxxxxx Skype: creativeeyes __________ Information from ESET Smart Security, version of virus signature database 4329 (20090812) __________ The message was checked by ESET Smart Security. http://www.eset.com