Hi, There was an issue that affected a small number of customers who purchased the first batch of PenFriend, where some of the labels in the sample pack you receive with the PenFriend were duplicated in Pack A. This has now been resolved, so as Trace has recently bought her PenFriend, she can start with Pack A (product code DL77). Packs C and D are being produced at the moment. Following customer feedback we are making a small change and removing the large round labels in favour of more small round labels. So the packs will contain the small round labels and the large square ones that you can record on and cut into four (with the same audio recording), if you think they're too big! You will also get more labels per pack for your £9.99. Regards Alison Alison Long Products & Publications Royal National Institute of Blind People Bakewell Road Orton Southgate Peterborough PE2 6XU England Tel: +44 1733 375178 Fax: +44 1733 375383 -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of whizza Sent: 24 November 2009 13:20 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: Question about the Pen Friend labels: Hi Trace, You order Pack B labels at a cost of £9.99. I think there were some problems with Pack A so it got scrapped. There are 380 labels in pack B with plenty of the small round labels you were talking about. Cheers, Sandra. ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq To report this e-mail as Spam, please forward it to: spam@xxxxxxxxxxxxxxx -- DISCLAIMER: NOTICE: The information contained in this email and any attachments is confidential and may be privileged. If you are not the intended recipient you should not use, disclose, distribute or copy any of the content of it or of any attachment; you are requested to notify the sender immediately of your receipt of the email and then to delete it and any attachments from your system. RNIB endeavours to ensure that emails and any attachments generated by its staff are free from viruses or other contaminants. However, it cannot accept any responsibility for any such which are transmitted. We therefore recommend you scan all attachments. Please note that the statements and views expressed in this email and any attachments are those of the author and do not necessarily represent those of RNIB. RNIB Registered Charity Number: 226227 Website: http://www.rnib.org.uk This message has been scanned for viruses by Websense Hosted Security - http://www.websense.com/content/HostedEmailSecurity.aspx ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq