[access-uk] Re: Paying for goods via Touchscreens in shops

  • From: "Clive Lever" <clive.lever1955@xxxxxxxxx>
  • To: <access-uk@xxxxxxxxxxxxx>
  • Date: Tue, 27 Feb 2018 16:23:27 -0000

Hi Simon,

What have the RNIB achieved so far in the challenge to this issue? I'm not
implying that they haven't. I just want to know more.


Best,
Clive

-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
goshawk on horseback
Sent: Tuesday, February 27, 2018 2:56 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Paying for goods via Touchscreens in shops
Importance: High

after I had my issue, I did make sure it got well known that these problem
devices were creeping in to places, and the issue did actually get taken on
board by RNIB.

Simon


----- Original Message -----
From: "Jackie Brown" <jackieannbrown62@xxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Tuesday, February 27, 2018 1:34 PM
Subject: [access-uk] Re: Paying for goods via Touchscreens in shops


Hi Jo

Yes I agree, that amount of cash is not a good idea to carry around.  I
still think that if we offer to use a debit or credit card by the usual
means, and the shop doesn't accept it, then the onus is on them to make
their service accessible.  I wonder if Which? have done anything about this?

Kind regards,

Jackie Brown
Email: Jackieannbrown62@xxxxxxxxx
Check out my website: www.thebrownsplace.info
Follow me on Twitter: @thebrownsplace
Skype name: thejackmate


-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Redacted sender "jobennett39" for DMARC
Sent: 27 February 2018 13:29
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Paying for goods via Touchscreens in shops

Cash is probably ok for a meal unless you haven't been able to get to a
service till but I was in an Apple Store and their keypad was completely
flat so I couldn't use it.  It took me by surprise and needless to say I
didn't have £700 in cash on me!

Jo

-----Original Message----- 
From: Jackie Brown
Sent: Tuesday, February 27, 2018 12:19 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Paying for goods via Touchscreens in shops

Or, better still, why not take some cash?

Kind regards,

Jackie Brown
Email: Jackieannbrown62@xxxxxxxxx
Check out my website: www.thebrownsplace.info
Follow me on Twitter: @thebrownsplace
Skype name: thejackmate

-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
michaelmoorehere@xxxxxxxxx
Sent: 27 February 2018 12:04
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Paying for goods via Touchscreens in shops

Iain,

That is correct, the speech is silenced, audible clicks are still there and
the screen curtain provides privacy.

Mike

-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Iain Lackie
Sent: 27 February 2018 11:49
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Paying for goods via Touchscreens in shops

That turns speech off but leaves VoiceOver still running. The screen Curtain
is a function of VoiceOver.

Iain

On 27 Feb 2018, at 11:36 am, <michaelmoorehere@xxxxxxxxx>
<michaelmoorehere@xxxxxxxxx> wrote:

Hi,

Don't know how easy this would be, sometimes I turn voice over off
with a double triple tap, this keeps screen curtain on and you can
press the buttons if you listen for the "clicks" working from the
bottom up you can go up the center; 0 8 5 2 and locate the side
numbers too. I know it isn't a perfect option, just trying to get a
work-around meantime.

Kindest,

Mike


-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
Behalf Of Redacted sender "david.g3yxx" for DMARC
Sent: 27 February 2018 11:03
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Paying for goods via Touchscreens in shops

Mike

Not practical

For example, on older touch screen devices, you could use ordinary
headphones.
On more recent ones, they have a bespoke connector

ATB

David W Wood


-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
Behalf Of michaelmoorehere@xxxxxxxxx
Sent: 27 February 2018 10:57
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Paying for goods via Touchscreens in shops

Hi,

Would it be an idea to keep a set of earphones handy and ensure the
screen curtain is on when entering details?

Kindest,

Mike


-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
Behalf Of Redacted sender "martinwilsher" for DMARC
Sent: 27 February 2018 10:41
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Paying for goods via Touchscreens in shops

This is an issue I came across some time ago in a local take out.  I
told them the problems, and gave them advice.  we came to an
arrangement about payment with an app the shop used, they refunded me
the standing charge for the app if I used that to place order, as the
app
was accessible.

-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
Behalf Of Clive Lever
Sent: 27 February 2018 10:37
To: vi-genaccess@xxxxxxxxxxxxxxx; access-uk@xxxxxxxxxxxxx; 'BCAB
Discussion List' <bcab@xxxxxxxxxxxxxxxxx>
Subject: [access-uk] Paying for goods via Touchscreens in shops

Hello all,



First, please excuse the cross-posting. I apologise in advance,
especially to those who may receive this message three times, once per
list. However, I and a number of others feel this is an important
enough
issue to warrant it.





It has come to the attention of members of another list, that some
restaurants and shops are no longer offering chip and PIN machines
when the time comes to pay the bill. Instead, people are being
presented with an IPad belonging to the service provider organisation,
and are expected to type their PIN in on a silent, flat touchscreen.
In one case reported, the customer felt they had no alternative but to
divulge their PIN number to a member of staff. I've seen this in my
mobile phone service provider outlet in town. Has anyone here ever
been embarrassed or frustrated when given an inaccessible piece of
technology through which to make their payments? The people on the
other
list (New College Worcester Former Students'
Association) would like to get an idea of the scale of this problem,
and suggestions as to how it could be resolved, so that they can bring
the issue into the light and campaign for change. Yes, I know that
IPads are accessible, but you wouldn't want to turn voiceover on, on
someone else's IPad in an open plan restaurant, and have it announce
your personal details to the world at large as you type. At my Phone
Supplier shop, they suggested turning speech on and playing my input
back through the shop's Public Address system!



Best,

Clive




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