[access-uk] Re: Paying for goods via Touchscreens in shops

  • From: "Steve Nutt" <steve@xxxxxxxxxxxxxx>
  • To: <access-uk@xxxxxxxxxxxxx>
  • Date: Wed, 28 Feb 2018 08:44:29 -0000

Hi Jackie,

Now there we do agree.

But I do think if people can get their heads around contactless, it will
replace cash eventually.  I know Nikki said she would never pay by
contactless, but I think the next generation that comes along will embrace
it.

All the best

Steve

-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Jackie Brown
Sent: 27 February 2018 20:05
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Paying for goods via Touchscreens in shops

Hi Simon

I think the best approach is to have a compromise like there was when Chip
and Pin first came out.  Remember there was an argument from those who
thought they wouldn't be able to use the little keypads, and were instead
offered an alternative of signing their name if they preferred?  If
companies want to implement the touchscreen route only, as described in
Clive's original Email, then they need to be persuaded to have some form of
paying by those who need to work that way.

Kind regards,

Jackie Brown
Email: Jackieannbrown62@xxxxxxxxx
Check out my website: www.thebrownsplace.info Follow me on Twitter:
@thebrownsplace Skype name: thejackmate


-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
goshawk on horseback
Sent: 27 February 2018 19:35
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Paying for goods via Touchscreens in shops
Importance: High

but when do people use "common sense", when thinking about our needs?
if they did, this situation wouldn't happen in the first place.
but it always seems to be something like, great, a new machine with no
buttons to get unresponsive and need fixing, let's go for it, and to hell
with those such a machine may not be accessible for.

Simon


----- Original Message -----
From: "Jackie Brown" <jackieannbrown62@xxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Tuesday, February 27, 2018 4:01 PM
Subject: [access-uk] Re: Paying for goods via Touchscreens in shops


Hi Simon

Then of course you have a predicament.  But think of all the people who
would be completely alienated if the only way to buy food in a restaurant,
or an item in a shop, would be with a touchscreen where a PIN was necessary.
I love tech myself so I'm not digging my heels in.  I am just concerned for
all those who just wouldn't be able to pay that way.  Anyone with some
common sense would realise that and surely have an alternative in place.

Kind regards,

Jackie Brown
Email: Jackieannbrown62@xxxxxxxxx
Check out my website: www.thebrownsplace.info Follow me on Twitter:
@thebrownsplace Skype name: thejackmate


-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
goshawk on horseback
Sent: 27 February 2018 15:54
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Paying for goods via Touchscreens in shops
Importance: High

basically, because the only way I have of getting hold of it, is via
cashback, as there are no accessible machines that I know of, or that are
anywhere near where I go. the only places I go to that do cashback, are
pubs, you can only get a certain amount, generally £50 max, plus now that I
have young Lizzie to look after/take care of, I am trying to stay out of
pubs more anyway.

Simon


----- Original Message -----
From: "Jackie Brown" <jackieannbrown62@xxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Tuesday, February 27, 2018 3:48 PM
Subject: [access-uk] Re: Paying for goods via Touchscreens in shops


Hi Simon

Why do you find getting cash such a pain?  I'm not being argumentative, I'm
genuinely interested in why you find cash more difficult than a touchscreen
that might be presented to you in a shop or restaurant where you have to
enter your PIN without sighted assistance.

Kind regards,

Jackie Brown
Email: Jackieannbrown62@xxxxxxxxx
Check out my website: www.thebrownsplace.info Follow me on Twitter:
@thebrownsplace Skype name: thejackmate


-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
goshawk on horseback
Sent: 27 February 2018 15:46
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Paying for goods via Touchscreens in shops
Importance: High

well, I could turn that on it's head, and say what about those like me, who
find getting hold of cash a complete pane in the bum?

Simon


----- Original Message -----
From: "Jackie Brown" <jackieannbrown62@xxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Tuesday, February 27, 2018 3:17 PM
Subject: [access-uk] Re: Paying for goods via Touchscreens in shops


Hi Simon

So what happens when you come across someone with dexterity issues, or a
person who has never used, or feels uncomfortable with, Smart devices.  What
then?  It's ok to say what you might prefer, but what about other people?
Sure you can't please everyone all the time, but if we've all got to go into
shops and restaurants armed with a Smartphone that allows us to download an
app that then lets us pay for our goods or food, that is going to exempt a
lot of people for a whole bunch of reasons that have nothing to do with
being blind or partially sighted.

Kind regards,

Jackie Brown
Email: Jackieannbrown62@xxxxxxxxx
Check out my website: www.thebrownsplace.info Follow me on Twitter:
@thebrownsplace Skype name: thejackmate


-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
goshawk on horseback
Sent: 27 February 2018 15:01
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Paying for goods via Touchscreens in shops
Importance: High

totally seconded, plus it can be a pane to get out as well! the sooner it
gets done away with, the better!

Simon


----- Original Message -----
From: "Steve Nutt" <steve@xxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Tuesday, February 27, 2018 2:40 PM
Subject: [access-uk] Re: Paying for goods via Touchscreens in shops


Hi Jackie,

What an old-fashioned notion, cash. <Big Smile>.

Seriously, I can't wait to get rid of cash, it's the least secure method of
carrying money.

I carry less and less of it about nowadays, I love Android Pay.

All the best

Steve

-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Jackie Brown
Sent: 27 February 2018 12:19
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Paying for goods via Touchscreens in shops

Or, better still, why not take some cash?

Kind regards,

Jackie Brown
Email: Jackieannbrown62@xxxxxxxxx
Check out my website: www.thebrownsplace.info Follow me on Twitter:
@thebrownsplace Skype name: thejackmate

-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
michaelmoorehere@xxxxxxxxx
Sent: 27 February 2018 12:04
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Paying for goods via Touchscreens in shops

Iain,

That is correct, the speech is silenced, audible clicks are still there and
the screen curtain provides privacy.

Mike

-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Iain Lackie
Sent: 27 February 2018 11:49
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Paying for goods via Touchscreens in shops

That turns speech off but leaves VoiceOver still running. The screen Curtain
is a function of VoiceOver.

Iain

On 27 Feb 2018, at 11:36 am, <michaelmoorehere@xxxxxxxxx>
<michaelmoorehere@xxxxxxxxx> wrote:

Hi,

Don't know how easy this would be, sometimes I turn voice over off 
with a double triple tap, this keeps screen curtain on and you can 
press the buttons if you listen for the "clicks" working from the 
bottom up you can go up the center; 0 8 5 2 and locate the side 
numbers too. I know it isn't a perfect option, just trying to get a
work-around meantime.

Kindest,

Mike


-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On ;
Behalf Of Redacted sender "david.g3yxx" for DMARC
Sent: 27 February 2018 11:03
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Paying for goods via Touchscreens in shops

Mike

Not practical

For example, on older touch screen devices, you could use ordinary 
headphones.
On more recent ones, they have a bespoke connector

ATB

David W Wood


-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On ;
Behalf Of michaelmoorehere@xxxxxxxxx
Sent: 27 February 2018 10:57
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Paying for goods via Touchscreens in shops

Hi,

Would it be an idea to keep a set of earphones handy and ensure the 
screen curtain is on when entering details?

Kindest,

Mike


-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On ;
Behalf Of Redacted sender "martinwilsher" for DMARC
Sent: 27 February 2018 10:41
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Paying for goods via Touchscreens in shops

This is an issue I came across some time ago in a local take out.  I 
told them the problems, and gave them advice.  we came to an 
arrangement about payment with an app the shop used, they refunded me 
the standing charge for the app if I used that to place order, as the 
app
was accessible.

-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On ;
Behalf Of Clive Lever
Sent: 27 February 2018 10:37
To: vi-genaccess@xxxxxxxxxxxxxxx; access-uk@xxxxxxxxxxxxx; 'BCAB 
Discussion List' <bcab@xxxxxxxxxxxxxxxxx>
Subject: [access-uk] Paying for goods via Touchscreens in shops

Hello all,



First, please excuse the cross-posting. I apologise in advance, 
especially to those who may receive this message three times, once per 
list. However, I and a number of others feel this is an important 
enough
issue to warrant it.





It has come to the attention of members of another list, that some 
restaurants and shops are no longer offering chip and PIN machines 
when the time comes to pay the bill. Instead, people are being 
presented with an IPad belonging to the service provider organisation, 
and are expected to type their PIN in on a silent, flat touchscreen.
In one case reported, the customer felt they had no alternative but to 
divulge their PIN number to a member of staff. I've seen this in my 
mobile phone service provider outlet in town. Has anyone here ever 
been embarrassed or frustrated when given an inaccessible piece of 
technology through which to make their payments? The people on the 
other
list (New College Worcester Former Students'
Association) would like to get an idea of the scale of this problem, 
and suggestions as to how it could be resolved, so that they can bring 
the issue into the light and campaign for change. Yes, I know that 
IPads are accessible, but you wouldn't want to turn voiceover on, on 
someone else's IPad in an open plan restaurant, and have it announce 
your personal details to the world at large as you type. At my Phone 
Supplier shop, they suggested turning speech on and playing my input 
back through the shop's Public Address system!



Best,

Clive




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