Hi Kevin, A similar problem has been flagged up on the BT Internet Support News Group, and I've written to someone on that News group to ask if I can pass on a solution they've suggested, but, before I pass on the solution, it would help if you could clarify whether you are using Windows Mail in Vista, as the suggested solution works for people using that combination. Alexander Shannon ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq