Hi DOREEN, Could it be the display settings? I can't remember the recommended display settings of the top of my head but I think it was something like 800 by 600 for the screen resolution and 32bit for the colour quality. And make sure that the application you're working with is maximised. Hope that yield any results. Amro ----- Original Message ----- From: M SMITH To: access Sent: Sunday, September 21, 2008 4:11 PM Subject: [access-uk] PROBLEM WITH OUTLOOK EXPRESS AND IE6 Hi folks: Wonder if anybody can come up with any suggestions. Using JAWS 7.1 with IE6 and Windows XP. Up and down arrow keys won't work in either application even though left and right arrow keys will. Also, no menus are being announced. If anybody has any thoughts on how I can correct this problem this would be appreciated. Thanks. DOREEN YALE.