[access-uk] Re: PROBLEM WITH HALIFAX?
- From: "Peter Holdstock" <peterholdstock@xxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Sun, 11 Apr 2010 21:05:12 +0100
How long ago was it since you received the we take compalints seriously thing?
I found this contact because as soon as I raised an issue they wanted to solve
it. They actually paid for me to go to their head office in Halifax to do some
testing with them and I found them to be great. Might have changed a little
since the merger with Lloyds but I'll try find out.
Peter
From: Richard Godfrey-McKay
Sent: Sunday, April 11, 2010 8:57 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: PROBLEM WITH HALIFAX?
Peter, that would be very helpful, as I've had nothing but the "We take
complaints very seriously" stuff, so I've lodged an official complaint and
asked for some compensation too!
Richard Godfrey-McKay
Telephone: 01738-445 880
Mobile: 07791 452 593
--------------------------------------------------------------------------------
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Peter Holdstock
Sent: 11 April 2010 20:42
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: PROBLEM WITH HALIFAX?
Hi, yes I too have this problem. You only seem to be able to get on to the back
button and can't read the screen with or without the JAWS curosrcursor. Once
your on the back button you can then tab to the submit button but it is without
being able to check what you have input.
I have a contact who works on their website so will try and contact them first
thing next week. I'm quite sure it will just be a glitch and they won't be
aware of it. They are very keen to keep things as accessible as possible.
Peter
From: Richard Godfrey-McKay
Sent: Monday, April 05, 2010 5:14 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] PROBLEM WITH HALIFAX?
I seem to remember having seen something from someone who was having a problem
making payments using the Halifax web site.
I hadn't had problems up to today, but now notice that the screen you encounter
when setting up a new bill payment appears to have changed, and is not
accessible. It occurs when you're asked to confirm details of the new payee.
Have others had this difficulty, and is it confined to checking details of a
new payee?
I shall be taking up the matter with the bank direct.
Richard Godfrey-McKay
Telephone: 01738-445 880
Mobile: 07791 452 593
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