Hi Douglas, Thanks for letting me know about that. I was pretty sure it didn't have anything to do with Webroot as I haven't come across anything like that. Hope you can now get it sorted; the remnants these programs leave behind are nothing but a nuisance! Cheers, Sandra. ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq