Hello, Thanks to those who gave suggestions about setting up Outlook Express to check an extra e-mail account. I have passed the details to my friend and hope she manages to get it sorted out. It sounds fairly similar to the process in Outlook actually, more so than I was expecting. I've told her where to look for the pop3 and smtp settings, or at least where I would look for them in Outlook, although she uses Demon so her pop3 and smtp settings will be different and I'm not sure how she would actually go about finding them out. It's probably just a case of trying a few obvious things until something works. Caroline. -- No virus found in this outgoing message. Checked by AVG Anti-Virus. Version: 7.0.338 / Virus Database: 267.9.6/59 - Release Date: 27/07/2005 ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq