[access-uk] Re: Online utility accounts

  • From: "Debby McCallan" <debramccallan@xxxxxxxxxxxxxx>
  • To: <access-uk@xxxxxxxxxxxxx>
  • Date: Fri, 4 Apr 2014 17:25:35 +0100

Hi Ibrahim
That's good to know, although I have problems with pdf.
I've made a note from previous discussions on this list as to how to solve these but haven't needed to try them yet.
Cheers
Debs

----- Original Message ----- From: "Ibrahim Gucukoglu" <ibrahim_gucukoglu@xxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Friday, April 04, 2014 5:19 PM
Subject: [access-uk] Re: Online utility accounts


Hi Debs.

Most of the forms DWP produce should be in PDF forms format, I managed to complete my ESA 50 questionnaire independently myself using Adobe Reader.

All the best, Ibrahim.

-----Original Message----- From: Debby McCallan
Sent: Friday, April 04, 2014 2:56 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Online utility accounts

Personally, it's not that DWP correspondence is hard to read (in my case by scanner or equivalent) but it would be easier if their forms were available
to complete on-line.
Debs

----- Original Message ----- From: "Derek Hornby" <derek.hornby_uk@xxxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Friday, April 04, 2014 2:48 PM
Subject: [access-uk] Re: Online utility accounts


Well if a scanner is so  cheap  and easy to use
Why  is RNIB taking  legal actins against DWP?

After all,  all DWP  documents can be read  either  online,
Or use scanner.


Derek
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Vincent Thacker
Sent: Friday, April 04, 2014 2:11 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Online utility accounts

In 1948, you'd be hard put to it to read print via scanner, while nowadays
it's cheap and easy to do just that.

In the name of customer service, surely it's better if someone asks you some
basic questions rather than making assumptions. What proportion of blind
people read Braille? A very small one is my understanding. Something like
20,000 out of a couple of million people was an estimate made by RNIB some
years ago.

Vince.





========================================
Message Received: Apr 04 2014, 11:45 AM
From: "Derek Hornby"
To: access-uk@xxxxxxxxxxxxx
Cc:
Subject: [access-uk] Re: Online utility accounts

But if we go by legal defination of blind
Is it not correct to assume blind people can not read print.

The National Assistance Act 1948 states that a person can be
severely sight impaired if they are "so blind as to be unable to
perform
any work for which eye sight is essential" (National Assistance Act
Section 64(1)).

Derek
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
Behalf Of
martin wilsher
Sent: Friday, April 04, 2014 8:45 AM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Online utility accounts

If they know u r blind, they will prob assume you want braille,
that's a bad
assumption imho.

-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
Behalf Of
Vincent Thacker
Sent: 04 April 2014 08:20
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Online utility accounts

E-on send me bills in Braille. I have no idea why, as I've never
asked for
it, can't read it and find it a nuisance that because of it my bills
arrive
late so that I never get a prompt payment discount. Phoning them is
a
long-winded and possibly expensive nightmare, though no doubt I
could
scratch around for an email address. It's good to know that they can
produce
Braille, of course, for those who want it.

Vince.







========================================
Message Received: Apr 03 2014, 10:58 PM
From: "Derek Hornby"
To: access-uk@xxxxxxxxxxxxx
Cc:
Subject: [access-uk] Re: Online utility accounts

Hi David
How about Braille or large print bills.
I have British gas bills in Braille.

Derek
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
Behalf Of
David Boden
Sent: Thursday, April 03, 2014 2:08 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Online utility accounts

I will shortly be needing to move house and get involved with online
utility
accounts and billing.



I would be very interested to hear of people's good and bad
experiences in
this regard within the last few months.



TIA.



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