Hello Catherine, I've used Natwest online for some years. To log on, you have to enter a 10-digit customer number and 3 characters of an 8-character password. You have to use a card-reader for some payment transactions; a talking reader is available from them. Hth, Mike -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Catherine Turner Sent: 17 December 2013 23:40 To: Access-UK Subject: [access-uk] Online banking with Nat West Hi, Does anyone here bank online with Nat West, and could you tell me what their log-on process is, whether you need a talking card reader etc? I am in the process of opening an account with them and have asked about this but so far nobody has answered my questions. Thanks, Catherine ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq